SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My vacuum cleaner arrived yesterday, but I only had time to put it to charge and set it up at Tuya smart. Is very robust, I hope it meets the expected.
Wonderful product, I loved my Robo, arrived in the promised time, exceeded my expectations, super recommend.
Arrived ahead of schedule. Well packed. Great quality of the product. I already put it to work, practical. I loved it.
Pilosos garny Duzhe korisny pomachnik for the pidlog of money!
I was oversurprised by his efficiency, I'm putting him to work in every room and so I read it. Cleaning is spectacular. Now cleaning only 15 in 15 days. Supplies the need and the house always clean. Detail here has child and always has crumbs. For the day to day is very worth it! Recommend!
Complete, there are just no words, a whole epic from the beginning of sending to receipt, I don't know that's just how shit turned out with me, no words!!! Twice judging by the tracking, this robot came to me, once I have already shown that it is in my city, I will get it (by the way, I bought it on September 11 and the delivery was supposed to be October 8) and then suddenly once and tracking shows that he just left China, And then he drove for a long time and tediously until he arrived, judging by the tracker, already on October 20 at the Kiev customs and was there until November 2!!!!! + these PADLES requested documents with the amount of purchase, a long correspondence with the store where they swore that they wrote the purchase price of 75 bucks instead of 190 I bought!!! And today on November 3, I received an SMS that finally my robot is in the department, I happily went to pick it up and then .. They tell me at the post office that I have to pay another 12 bucks for customs clearance, just gasp what a joy!!! I have nothing left to do how to pay these money!!! Just hard!!!!!
Package החגיעה fast. Wrapped well. Save not broken. Vacuum cleaner just how שמפורט. Very loved. Exactly what שרציתי
The product excellent. I think everyone should have one of these these days, to help with domestic chores after a grueling day's work. It is very good and practical to use. Excellent purchase!!!
Sensational robot. The box comes with 2 mops, easy to wash, charging base, various accessories. You connect it through the SmartLife app, map the whole house and you can have it clean every room, or clean everything. The battery is good, I cleaned 40m2 and it was from 100 to 25%. Then the robot goes back to the charging base alone, recharges and then cleans up again. The two main cleaning modes work well, the first only vacuums and sweeps, the second vacuums and passes cloth, having a different reservoir with mop and water slot. If your house has too dirty, using the robot only once will not be enough, the floor gets stained. If you pass the robot 2 or 3 times, then it gets better. But home little dirty, it cleans very well. It is ideal for you to keep the house always clean, clean up once, and every 2 or 3 days send the robot through, making its cleaning last much longer.
This little robot made my life too much easier, very efficient good size of the dust and water reservoir. The robot maps the house, vacuates and rags! I leave the house and leave him cleaning, when I come back, clean house! I recommend
Of practicality helps me a lot, while I do other things, the robot takes care of everything else. I liked a lot excellent benefit cost. Good quality product. Works perfectly.
Collects all the hairs, and helps keep the house mopped. I mop 1 day well with mop and the next day I sweep and mop the machine. I really liked the performance of the robot, it is very helpful in those to do them and it simplifies the load, highly recommended.
All yak in the inventory. In Kiev priyshov on The 6th Day, video from Odessa. Yak in the inventory, a great container for driving and great for smittya. Everything is Awesome, yak in the inventory. I didn't spit with the store.
Very excellent and excellent packaging and fast delivery and works well with spare parts for brushes, filter and sell very helpful and fast delivery
The robot has raised the end of the Shvidko, in three days. It's good, everything is good. Turning on, overturning, Garno TA quietly.
Delivery in three days to Kiev. In Odessa warehouse. Once selling, and throwing off the number of vidslydkovuvannya. Pilosos bomb. All right, he was lucky. Dovgo could not get through the phone, ale the zboku got the button, Yaku treba Bulo vijumknati))). Once I got together, I got it on my phone without any problems. I'll clean it up, rest it's okay
For my needs the product is very effective. After performing the mapping, his autonomy is impeccable. Yesterday I did the mapping in my room and I scheduled the cleaning this morning. Was punctual and really the synchronization of the mapping was perfect. Product complies with the promised: clean well, quickly and efficiently. I'm loving it.
Unprecedented lightning delivery! Well done. Vacuum cleaner works, did not check wet cleaning. There are no problems yet. I recommend it unambiguously. For complete happiness it would be cool to be able to change the language. When registering in the application, an update arrived, but so far, it does not download from the server.
This year's best acquisition. Aspires super well! Cloth OK. I liked it very much. We have two pals that loosen a lot of fur and he aspires everything, as well as ironing cloth, leaving the floor very clean and free of stains. In addition it is very smart and has several useful features in the app. It has helped a lot in the daily maintenance of the floor and saved my time for other + interesting things. For those with big pets, like me, the robot helps too much, it's worth it!
I loved the product. Simple to command, mapped the whole house through the mobile app, you create virtual walls where it can't go. With the aid of the app helps a lot to direct where we want the cleaning. Is excellent, worth the investment! aspires well to the carpets in the rooms. Every 3 to 4 days I remove the dirt from the compartment. Dirty House never again. I can walk barefoot around the house without any dust! Highly recommend!!!