SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in good condition well packed the fast delivery arrived before the agreed day and I checked it everything is in order works very well annex photos I recommend from Mexico
Very good for the price. I liked more and served a lot
Good thing, it's already the second I buy. Arrived fast, too. Good thing.
Arrived earlier than expected! The image quality is great and everything came right. Only the audio that is not so good, but connecting in a JBL box or in the headset looks great.
Really good sensational! I overcome expectation! Device I arrive fast everything working! Congratulations
Simply sensational, I loved it very much. Amazing quality, easy and practical. Highly recommend!!! The store is great. Came well packed, and arrived before the deadline, would arrive well before it was not the distributor. I loved
Excellent product! Impressed with the quality! Very fast delivery! Very happy with the purchase! Very well packed!
The projector is beautiful but the clarity is not high quality and the sound is high and does not need headphones but compared to the price is very excellent and practical
Excellent!! The image is good, the configuration is super easy, I use it with a Fire tv, if you use it with a Fire tv you must set the Fire tv in 780p, the sound is good but I use it with a bluethoos speaker!! For the price you pay you receive a good product!! We will only see when the lens lasts!!
It arrived in perfect condition, it is very easy to use and so far I have had no problems. The audio is not of the best quality but it is agreed to the price :)
Very good! A lot of quality in the projection! And you can connect the ps5 by HDMI! I'm not even happy
Excellent projector. Exceeded all my expectations. Great image, extremely sharp. The audio is not so loud, but it's good too. I recommend it. Great cost benefit.
Great projector. Took a while to deliver more came all right
Product simply fantastic. After purchase it took 2 days to ship to Brazil. In 30 days I received the product at home. Very well packed, very much indeed. The store is congratulated, super satisfied with my purchase. Recommend, the shipment after purchase I found very fast.
I haven't checked the projector. It should be good
Excellent product, as it says in the image, I recommend it to the 100 and it arrived earlier than expected
very cleared, I log in to my gmail and download many apps. Am glad by that.
excellent
For the price, I am very happy with the device works very well arrived very quickly. Thanks again
The resolution is very good, product with a surprising quality