SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great washer) turned on and went to do his own thing. Noise like a robot vacuum cleaner. There are 2 replacement rags in the set)
I recommend with all my heart. Super cleans
It is very good, I have put it and it functions perfect.
Delivery is fast) I like the robot washer, if you pour a lot of window cleaning products, you can leave stains... so then it is better to walk with clean rags again) if the very dirty surface can also leave stains, but it's logical)
A forgotten robot. Works. It's cold to check on the windows. Tried to wash the growth mirror without a frame. Washes. Determines the edge of the mirror. It cannot rinse at the very floor, the safety cord begins to interfere. And insurance turns out so-so. In the Russian instructions, instead of pictures, squares of Malevich. But you can see the pictures in the foreign language part. Satisfied with the purchase. In order to decide whether such a robot is needed at all and try to work with it is normal. If we like everything, we will continue to consider a more complex (expensive) option. Satisfied with the purchase.
Delivery by courier to the apartment. The parcel arrived very quickly. Completely new device. Complete set. Included 10 rags and 4 removable discs. Checked in work-washed one window. Does a great job! Recommend!
Very great product. Windows are clean and enough pads included to clean all windows
Pleasantly surprised by the size. Everything is consistent, have not tried yet
Packed very well. All in separate bags. I haven't tried it in work yet. Will make an extra after use
Very fast and reliable delivery! I haven't tried it at work yet.
Very fast shipping, works perfect, doesn’t have any bugs. ✌️
Arrived in 7 days (even during the holiday). Immediately studied what and how and into the battle for cleanliness. The test went to all 5 out of 5. Are very satisfied. We'll take another one for a gift for my son. I recommend it.
I turned it on for the first time, there are a lot of divorces, but what holds is already good;)
It's a miracle of technology, good packaging, excellent product, tested on the mirror, we will warm the windows, I recommend buying
I liked the washing machine. Immediately tried a wardrobe on the mirrored doors. The next day I decided to try the loggia on the glazing: an aluminum frame 5mm high, doubted whether it would be enough for a robot. Did it. I am satisfied with the purchase and price (5300 in total).
Ordered on Monday 10 am, received a 11.30 on Wednesday, brought the courier home, that is, it came in 2 days. Reactive quickness. Works fine, you have to get used to how much water will come down when changing rags, but in general the thing is great. Thank you very much for the fast delivery and for the new employee
That: prekė atitinka aprašyą. Let me know. Viskas veikia puikiai. Minakah: he is a member of the team, and he is a member of the team. Drėkinti pakanka Tik apipurškiant pridėtu purškikliu stiklą. Nereikia Labai sudrėkinti. Jei Labai sudrėkinsite, nesugers šluostės drėgmės IR liks išmomoti. Super prekė. Remenduoju pardavėją. Prekę pristatė anksčiau nei buvo nurodytas terminals į lietuvą!
A class device, my own pennies. Garno. For a long time hot and not school. I'm going to be a pro-dovgo.
Great robot vacuum cleaner! We have 7 large windows. Without him, it is not clear how we would have put them in order. We recommend it definitely!
I ordered it on Saturday and it was delivered on Wednesday. Very Quick deliver. Robot has worked perfect.
I was surprised how good it cleans. it does not fall and cleans fast. Just get rid of hard stains, like birdpoop, before use.
Great robot! Keeps tight on the glass! Washes well, but it is advisable to wash off a little dirt for better cleaning. Corners do not flush like many similar ones, on narrow windows and glass, where it cannot turn around, does not function!
For 20 days, priyshov ran nizh was planned) the robot is a fool of the class, that pratsyovitiy. I recommend that store!
This is not a washer, it is rather a wiper dry, in conditions when he himself cannot reach for a normal result, it is just right to wet the glass in the instructions written, just sprinkle a little on one of the napkins, the soap first waited with a sponge until the robot dries up and launches, the window 80 69 for about 10 minutes makes the hum loudly, all the people are watching what kind of plane.
Product מצויין, vacuum strong don't fall, cleaner good, bought another one לאחותי, it's fast