SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received it a little over a week after ordering. Finishing on the watch is also surprisingly good for the price. Was expecting it to be too big but it actually wears much smaller on the wrist. Overall very happy with my purchase.
Good quality watch. Good lume and good bracelet. Includes resizing tool.
Nice in all respects. Highly recommend. Thanks
Excellent watch. Speed received: I received the watch in Les thank 10 days. Condition upon delivery: The watch is in excellent new condition. Quality of watch: This watch is a great value. Issues: Bezel is stiff And the dial markings are misaligned. Overall opinion: Excellent watch with excellent value for an excellent price.
Excellent watch of very good quality, you receive more than you spend. I definitely recommend buying, movement of the Seiko company, hopefully it works perfectly that I think it will be. Arrival in Mexico in two weeks. Heavy and for those who are small dolls like my case can be adjusted without problem (with care that is tedious) since it has the tool to do it.
Thank you, I received everything as stated. Only the arrows are not black, well, this is already a trifle, by and large the fire, in general I advise you to take it and it is better on the throw.
I like in finish, bracelet, dial and Crown also price is a lot of watch.
Beautiful. It comes very well adjusted, less than a second every 24 hours. Swivel bezel without slack. I have submerged him in the pool and he holds. The lumen resists all night shining. Highly recommended. I will buy again
Received the watch ahead of schedule. Look very high quality and expensive. Item as described. Thank you. I will add something later
Very good product, arrived in the indicated time in perfect condition.
Congratulations!!, excellent work!! Keep it up!! I would gladly buy again, it shows that they are serious about making very good products at a price for everyone. Very satisfied with my purchase.
Excellent and reliable store. Sent everything very well packed and very fast. Watch of a quality that impressed me. Much better in person. I received the clock 6 hours ago and it is working perfectly and precisely within that time slot. I will review again in a few days to communicate how it is working. Another point to stand out and the intensity of the lumens. Impressive. I will definitely buy other steeldive models in this store.
The product exceeded my expectations, excellent quality and precision, it looks like a higher price item when you have it in your hands. 9/10
Beautiful watch. Very good finishes and materials. It was late in coming, but it was worth the wait. Arrived very well packed. Satisfied with the watch
The watch was delivered in a week. Very well packaged. Beautiful watch and fully meets expectations. Seller thanks.
I have bought 2 and I do not regret anything. I 've actually bought 3, but one is on the way. Quality is brutal for the price they have. Recommended to the 100%
Perfect, impossible to want more at these prices, the Seiko NH35 movement really leaves me amazed every time. Bright Green, decent strap and incredible lumen. Shipping in 11gg
Great service with good chat response and assist. The watch. Beautiful fit and finish. The Lume is really beautiful (sharp and bright) . Watch is light and the waffle strap comfortable and fits nicely. Delivery was fast around a week. There is no AR coating as described /advertised. The strap buckle does not have any steeldive branding. I have not tried swimming or shower using it. Overall, good price from choice (that’s why I bought it) , great service, fast delivery and beautiful well made watch. My first Steeldive and I definitely will be getting more.
I really liked the watch. It's a bit heavy, but it's because of the solid links... it feels a strong and sturdy piece, with reliable machinery. The lumen is better than expected
Really amazing, they don't do the photographs justice. Really good, it's just like a € 1000 diver. It is very comfortable to wear it for every day. It is recommended 100% I arrived in Barcelona within 10 days.
Super quality. Heavy. Shiny. Feels good on hand. I am very satisfied with this product.
Diver shipped and received in 10 days, box, booklet, warranty and of course watch. Top! Super store!
you don't have to be broke to get a well made watch, good value
The watch is very high quality, at least at first glance, excellent case processing, sapphire glass, all functions work. For that kind of money, watch gift.
Excellent quality I will buy again longer a little by customs but arrived well