SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived on time, the box was damaged but it works perfect
Bought for a child for a child, just 10/10. Such a yaskrae to bring it, I often just like a nichnik)
The other one I had broke, I have not put it yet, but I hope it goes the same or better than the one I had.
Very good quality, it works well, the plastic is not too good quality but it does the job
Everything is fine, I imbue the deputy after all. Selling with a spare fill. The nichnik is pratsyu at the filioletovoy and the rayduzhnich. The product is bought by the Moscow
Arrived in 13 days, the box was very crumpled, but did not damage the product, and working perfectly.
The humidifier box came crumpled. The humidifier itself is of very good quality. When I came, I immediately put it on the charger and turned it on. Everything works. Backlight too. Without charging does not work yet, you probably need to charge better. Included an instruction (it was easy to figure it out), a spare filter and a charge. Great product for your money.
I received the product very fast! Great seller! I recommend you can buy.
Product very well packed, no detail, working perfectly, recommend the seller.
The delivery is fast, but the box was very broken, the humidifier works in two modes, if you hold the button, you can select the backlight, if you press the button, you can choose the steam mode.
It's good, it's beautiful, it works. It was just packed in a bag, but there is no damage during transportation. That the night light glows, you need to press and hold the power button. Thank you
The package arrived in 14 days (as scheduled) and came identical to the announcement.
Product identical to the ad, only missed more filters to use, it comes with only what is already in it and another one that comes loose in the box, the delivery was fast and the product is very worthwhile.
The box was either opened or damaged from below, but the product itself was not damaged, high quality and not defective. Backlight works
Arrive very quickly, but the box is damaged, the main thing is that works well, to see in time.
Very nice my kids are really enjoying it, and it comes with a backup filter. Just need to Bir more packing.
great item works well and for the price is amazing using with citronella water mix to get rid of mosquito and bugs in summer while on the decking
After all, I was honored and I was honored. Drive for 4-5 years with uninterrupted vicoristannia. Pratsyu Tilka on the charge. British delivery for 7 days
At initial ניראה good stamp like in the picture Long no השתמשתי ככה doesn't can say with working ואיך works
It's perfect, when I opened the package the box was damaged but the content was perfect.
Well for the asking price, do not plan to use the diffuser in your car after 5 minutes you will have water in the cabin because the mist is important and the water.
As the description, fully recommended. 7 days to reach chili.
To my surprise the item gets to me very fast in Nigeria, it is in good condition and it's working fine. I recommend this seller.
It's nice, you can use it with colorful lights or just white
Thank you, the 2 humidifier has already arrived, because the mistake was mine, when I marked that it had already arrived. Thank you .