SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful
Article according to the description. I had difficulty putting the bracelet on my waist. I had to use a small screwdriver because the one that provided was too big. The crown of the watch has a slight play but nothing serious. If not overall I am satisfied with my purchase. To see in time if the watch will be robust.
The clock is really only, but the difference between the days and errors is a little different.
Very impressive quality and service. Some quite minor imperfections and a less than silksmooth movement - all as expected. Would be a struggle for thin wristers with the number of removable links. Highly recommend and will be buying more Pagani using NH and other movements.
Excellent homage to Rollex GMT perpetualar. The price is also very good I got it for CAD 83, which is quite good if you compare to local dealers. The only thing I didn't like is the micro adjustment of strap is not working for me. I recommend it.
Really beautiful watch, the bracelet looks great, very nice to wear. I also took a leather bracelet.
It’s a beautiful watch. The bracelet feels a bit loose but that’s ok.
Very beautiful and quite acceptable quality. Happy with the purchase may repeat
Watch looks very high quality. Had a Parnis GMT one before this one so let's see how they compare as the time goes on. For now I am very pleased with the finishing!
Excellent watch for the price will never compare with any other...
As always very good watch, exquisite a lot of attention to detail really beautiful, soon going for another
It's done really well It's very beautiful Great seller I will definitely buy another Pagani Design Very satisfied
The product is excellent and everything works with a very good seller
Super fast! Everything is consistent! I will follow the accuracy of the move later. So far everything is fine!
watch is very nice and delivery very very fast, 5 days to israel wow.
Not my first model. Top equipment! Sapphire Glass, 100m Waterproof, Screwable Bracelet. Read very well in case of darkness. What more could you want at the price😁👍 Very good price-performance ratio.
Well, Crown a little hard to screw but for the rest it's as described
The shipment was on the same day seller is to be congratulated the problem of the post office here in Brazil was stopped at customs from June 21 to July 19 I was taxed in R$ 170 nonsense but the watch is beautiful and worth every penny
Once again a very good experience with this dealer, with the product, with the fast shipping.... It's, nearly impossible to make something wrong when you buy from him. And especially when you buy a PAGANI watch. The quality from this watch is nearly outstanding and only the logo tells you that it's not a RLX.
Beautiful watch love it so much if I had more money I would buy all of there watches.
Nice watch 1.2mm screwdriver needed for bracelet link removal. Fast delivery.
It's a less expensive watch
Fast shipping ..my second purchase ..good quality and good price ..well recommended
Very nice watch as described on the description that's what I admire the most
Lovely watch and fast shipping. I will repeat