SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything looks perfect, very nice packaging. All the necessary tools to install and mount the Camera in every way possible it seems. Camera looks even better up close :) Great seller, thank you so much
Very very good
I have already bought several and have always been successful in shopping. Recommend!
Very good camera Reolink ta de parabens
Wonderful Really 4K With panoramic 180 degrees viewing angle All Faithful and True
Excellent camera.
Very good;)
Amazing product, very high quality!
Delivered by The Ukrainian service for 17 days, everything is fine.
A+++++
Have this and the camera of a lens. This has the clearest image, and if it is wide in length, it is decreased in height.
Excellent product this is the second one I have ordered
I am also not the first time, ale see once the delivery was pleasing)
came so quick, I was surprised to see the delivery man appear on my doorstep 4 days after ordering. Love this camera. such a wide field of view! if they could make a small version I'd consider putting it inside the home as well.
Guys are just the best! The camera arrived in a week from China! Unthinkable. I recommend everyone, the camera is just fire. The picture is good, a lot of settings, color night vision. Posh offer!
Everything. OK but there must be good Internet. I recommend the seller.👍
The video quality is very good. the double lenses is a great idea as it drastically reduced the number of cameras I need. Highly recommend.
Excellent camera, arrived on time, excellent quality. I recommend it to everyone.
Very good camera system with functional flood lighting. Detailed infrared at night time and sharp colours during the day.
Good camera, logistics mega fast!
Great merchandise, recommend
Fast delivery from Germany. Connected to NVR Doha, hopefully everything will work. The recording didn't work, but I already started it.
These cameras are great! Reolink quality does not need comments. I 've got six of these. So far everything working 100% with their NVRs.
Really like the product line. Had to upgrade the firmware in my reolink NVR manually before the camera worked
good product