SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks great good quality
Has arrived ahead of time and meets my expectations
i am so happy for my product
Very good product recommend to everyone.
The watch is fine, easy to start it by lowering the fitpro app, bring the charger. .. It looks very good.. I just received it and it's on.. Photos can be put on the screen. .. Has elegant strap
I love my son because I could place A photo of him
awesome watch, everyone thinks it's an apple watch, fast, responsive and pretty good value
He's doing great for now. The shipment arrived very quickly.
Good quality, arrived earlier than said very easy to use and set up 10 of 10
I love it, as is to the description...
Loved, very beautiful, arrived before the due date
It's very easy to use with a nice product design for a good price. I am very satisfied. thanks 👍 😊 🫂
The watch is very nice is equal to the picture very good quality
Excellent service the product arrived in the stipulated time
It came faster than the specified time running beautiful and wonderful I recommend it
The clock arrived in perfect condition works super well. Fast charging, connect to the iphone perfectly, you just have to allow everything that comes out to link and follow the instructions when configuring it to the cell phone. The strap fits well, good finishes, the Touch touch impressive, the resolution is very high, the first smart watch with low cost impressive
Very nice watch, works well. Arrived super fast! Highly recommend
Fast shipping I recommend to everyone
If I arrive very nice it is not tested yet
It looks beautiful just like in the picture♥️♥️♥️😍I'll buy it for me offers
Worth buying, work well, fast delivery like.
Super fast shipping as well as delivery to my address Very top watch, for me everything perfect
Very fast delivery. Perfect item, carry charger. I 've already used it for a few days and it works perfectly. Thank you very much, totally recommended.
As and very useful, meets the requirements needed
Look thinks of 1 beautiful watch, super soft bracelet it gives a slight stretch which helps keep firmer on the arm, I recommend it to you women, choose your favorite color and feel eligible