SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have not tested the product yet, it is a birthday present, apparently it has all the parts.
I get it very fast , I will try it and see if he’s well or not , thanks for send it very fast .
I'm a little disappointed it doesn't work the camera but the drone works very well like a played that's all.
Excellent drone! Arrived very fast, top cost benefit. I recommend
I liked it very happy I will forehead still recommend everyone who buys.
Yak for Igrashka for 600 UAH-class piece. Letat, carry trohi (bring a kalibrovka), more than a camera of the unfathom. The battery is weak and nasty, there is only one thing, and you will buy the most famous people, you will love it for the drone itself. Pre-shock, letting Yogo on the ground/Earth/asphalt/steovi/kushshchi skinny 15, ale Poki Sho Sho. Naybilsha a problem-a light Dule, who has found a viterets that is not Yogo, otherwise a Vin paperoviy, the same is on the side of the visota-it is not light, to take a cheruvannya. More than one time zmig Yogo on visota 3-4 on top and all. More than a Troi, an unarmed importance of pidyom/descent, Aje Duzhe chuttviy and often the descent of the drone itself, more often, the dziem uyu. Well, well, well, the buoy of shock, you don't want to wear the weather in the sleepywoman: at the Tyni-everything is OK, clean-up. Ale the heat of the same-give 3 akams and will be dirty for your penny to the tsyatsky. The button on the telephone
As the photos, excellent price quality drone, fulfills its functions, I recommend watching a tutorial to check extra functions that the manual does not indicate and buying an extra battery is not necessary but it could provide you with more fun
Top seller sent super fast Ricardo de Sou Paulo 🙌
Excellent as demostrated and satisfied with the peoduct
Product came complete with manual briefcase and protective parts, love much better cost benefit🥰
Arrived well before the scheduled date. For the price and very good .. But the control has a noise, it looks like something loose inside it.
Very top the drone only the camera that N and good else other than that I saw everything right well packed nothing to claim for the value I bought 2 an E99 and an E88 OS 2 in perfect condition✅😊
Arrived correctly and I'm testing And quite simple the drone is small
Very cool, and a toy don't wait long but it fulfills what is proposed, camera with very ruinzy resolution
I paid customs 100% more ICMS but the product is good. Came with box and bag. Congratulations to the seller.
I bought the day 5/6 came 13/6 very quickly I liked it, I liked playing very simple
Liked the drone, very good, arrived in Manaus around 30 days
The drone and excellent I surprised with the quality recommend. cgegou fast intact. Fight to the seller for the good service provided I will always buy
Shit in one, there is no screw on the battery cover of the control panel, in both copies. Will have to buy, but where to get this kind is unknown! Sold, you bitch wrong
The drone is very cool but mine came with the bad camera, conquest more does not give image. I recommend to buy with two or more battery.
I found an excellent drone for those who want to save His camera is excellent
price performance product. it really deserves its price. The box was a little damaged, but the drone and its bag arrived intact. My order arrived in 8 days.
Very easy to handle, but the material seems to be of low quality, with me it has already fallen, already hit the wall, went through hell in the hands of my boys and even then it continues to work so it was worth it, the camera is crap but for toy it is good, I did an unboxing and a review on my channel "computer for general" if you are curious to go there and check it out, I always bring AliExpress content on it.
I loved it, excellent material, all work perfectly, I am very happy with this purchase, the seller was always kind and breathed quickly, I seriously recommend it to the 100%
For the price it was very worthwhile, battery only lasts 5-7 minutes as described, I only took picture of me charging the battery, it takes 1 hr to charge. The propellers have so far held up several blows.