SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping is very fast. The product works well and it is good. I'll have to get used to using it, but I think it's a very good product.
Arrived as the description said, working perfectly I liked dimaissssss, buy without Doo the gimbal is of quality Very happy with the purchase
Product of excellent quality! Super recommend... It took a while to arrive because of the post office, but otherwise it is excellent. Buy without fear
very good product i recommend shipping was very fast well packed and works perfect.
Good product arrived late I think because of the courier they use in Peru.
At the moment I only used it as a test at home, but it looks very good, the finishes are of quality and supports the weight of the IPhone 14 pro Max
Beautiful and wonderful product, well finished and instinctive. Of excellent quality! Arrived well ahead of time! Works perfect on my Galaxy M52, I love it. OBS: In the photos, CEL is a galaxy A01 that I no longer use!
An excellent product. You just have to learn to use it correctly.
Excellent product, very top
There are signs of someone being ripped off. I don't think there's a problem with the product.
The product arrived well. Although a little hit the box but nothing serious If you are from Peru, it came for urban (delay how Always) The product stabilizes very very very well. For the price I consider it very good But the models that you have personally do not work at all well there I think you realize that the development of the Software is poor there the reduced price. But the main thing that is stabilizer works 10/10. Tip: Always turn on a stabilizer with the cell phone placed but the gimball, having nothing to stabilize, it moves like a haunted xd I will upload a review with videos and everything to my YouTube Channel: F1 Shop Perú I will upload it at the end of May 2023.
Good purchase, recommended
As in the description
Nibi norm stab. The gap came after 1 million from China to Kiev. Sale of the world and the most. Pislya prokhannya vidpriti shonayshvadshe-vidvya myzha odraz. Here, in Ukraine, the plant was transported by the new day. All good, store and I recommend the product.
Very good product, it is accurate to the image, it works great and fits a large phone, I recommend it, it is very good to stabilize
I love this store. The stuff is so good. I wish it had an app, though. but the Bluetooth is just for starting and stopping recording, though.
great product
Fast shipping, arrived in perfect condition. I loaded it, I tried and for now everything is fine
Excellent stabilizer, works very well and of great quality. Fast delivery.
Very good product cost ratio quality
I am very much satisfied with my order because what you see is better in actual. Thank you for the satisfying product, price and service of the shipping
Good stuff!! Need to get the hang of it and then you are all good to go...
Arrived in 10 days, the gimbal is kind of hard to get the hang of it but it's Toop. Seller posts super fast
It's very fast
I think it's a price tag. It took 5 days to hit until the day I ordered delivery. 5 days shipping to ensure. As shown in the component photo.