SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Too much top! Makes the voice more fulled. Does not give noise. Excellent cost benefit. Beautiful, small.
plugs into the phone works good. got some weight to it. stand is good.
I arrived in about 9 days Lin house door and Mike after using three weeks I can say that it is very excellent and offers legendary performance compared to its price, even in terms of manufacturing quality Shi luxury👍🏼
I arrived in about 9 days Lin house door and Mike after using three weeks I can say that it is very excellent and offers legendary performance compared to its price, even in terms of manufacturing quality Shi luxury
And God Mike Macha Allah sweet on the price of what I expected bacon quality and purity
Great.
Fantastic microphone, excellent audio quality, captures almost no noise and external noise... I bought 4 to make the podcast the person talking on the side or behind the mic you practically do not hear anything... All built in metal perfect finish!!! Are to be congratulated. Great seller!!! I recommend!!!👏👏👏OBS: It took 32 days to arrive because I was taxed. Fee amount for the 4 mic R$ 350,00 reais.
Fantastic microphone, excellent audio quality, captures almost no noise and external noise... I bought 4 to make the podcast the person talking on the side or behind the mic you practically do not hear anything... All built in metal perfect finish!!! Are to be congratulated. Great store!!! I recommend!!!OBS: It took 32 days to arrive because I was taxed. Fee amount for the 4 mic R$ 350,00 reais.
Is perfect for dubbing
One of the best mycophones I 've ever had, seriously, the sound is very professional. For this price is very worthwhile.
It is good for solo podcast. First impression is good.
I really surprised myself with this microphone, it has an excellent quality for the price and I believe that today you do not have a better option in a dynamic microphone in this price range. It does not have some functionality which may leave to be desired depending on your use as the headphone input to have the audio return without latency, and also does not have a button for mute. But it has the gain knob and a great metal tome construction, it is very compact to the time robust and beautiful. Has a great sound quality, a very clean sound as soon as it comes out of the box with no effect at all, a good mic for those who want to produce content or even have a great sound and spend relatively little, and it comes with USB-C to USB-a/USB-C Cable and a metal and rubberized down pedestal, And also one more piece to increase the height of the pedestal. You can easily remove the pedestal to by the mic on an articulated arm as I did, and it supports both 3/8 'and 5/8' fittings, a good option.
Same product, it just took a while to arrive!
Everything about this mic is great: full metal build, solid construction, ease of use, nice accessories (the feet is solid) and of course a sound quality that rivals other mics that are 3x the price. One of the best option for a video conferencing home office.
Microphone arrived in perfect condition, part of plug installation and use .... USB/USB-C... Insulates well ambient audio, I recommend and I am starting to use but very satisfied with the purchase in general.
Product is a monster, delivery is 3 TIG. All in boxes of metal, mikrofon and tiyka. On the special room, the humus did not slip on my table, you could not slip on my table, khiba Sho threw it. Such as the poovzhuvach, the yakshchi mikrofon in the style is low for you, mojesh vikoristati poovzhuvach, and in will be vishche.
Неприємно☹️
Impressive! I bought this microphone without much hope and it delivered a very good quality and similar to much more expensive microphones, super satisfied and happy to have this microphone in my arsenal. Thank you
The microphone is great, it works good, everything came together and well packed
Product of excellent construction and audio quality. Worked perfectly on my ultra note20.