SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I made the order 08/12/2022 day and it came 11/01/2023. Extremely Loud and clean sound. Note 10
Loved a lot, the sound is great and it is very comfortable recommend
I thought it was great. Works well, easy Bluetooth connection and can be used on mobile phone to answer and talk normally.
The product has arrived in very good condition and is according to the described description presented. I highly recommend the store and Aliexpres.
All good, good product quality Price, fast shipping to the Canary Islands, reliable store, now it is necessary to test its operation, shortly I will put an assessment.
Dear Seller! Excellent product! Fast shipping! Only the best impressions! Many thanks! P.S. Delivered very quickly! Satisfied with everything.
Our was delighted with this headset, now calmly I will test to see the efficiency Thank you store
Garni headphone. The plastic of the unfogamous, you can compactly fit, regulate the dovzhina rim. The sound of infallibility, for a hard couple. The charge whistled me for 6 years and did not grow up. In sets of beads cord for charging. She made 17.11., In Ukraine she denied 20.12 from the Ministry of Health. Packed the Bulo to finish off the good, in a box and puzirchatu, I will pay a plivka. Трошки пом'ята була box, але всередині all було ціле і not ушкоджене. Seller recommend.
The headphones are in excellent condition, came well packed, the sound is great, there is enough bass. For its price, just great headphones, they also have excellent isolation from external sounds, the wind does not blow through them. I go to them down the street, to the gym, to classes. That is, they are almost all the time turned on-enough for about 1.5 days. Very compact. Recommend
Delivered and in use, battery already charged. Makes noise plastic
Fast & well packed, equalizer, ear cup could somewhat soft, sound is ok, expresses a little is easy and all in all price ratio very good
Found the sound great! Could connect and am using daily. Battery with great length. Seller and takes questions quickly and effectively. Recommend buying yes
This is my 4 order from this store and all is great. Thank you store 5+
Great product. Recommend the store arrived in 4 days in Portugal. super fast. My son.
Super good… for the price q cost the truth that better than I expected, they got me in less than a week! Super fast!! Very happy with them and the super good sound, they came with a 86% load so you can use them directly.
Fast shipping, received product in 14 days, good product, happy with the purchase, good store. Thanks!
Delivery Moscow in 4 days. Packing is intact. Headphones look like in the photo. Come loaded. The iPhone was connected immediately. Sound good. The radio catches relatively well, found all the channels I need. No instructions for Russian, but sorted out in a couple of minutes. On the ears sit down, a little pressure with a long listening. In general, I am satisfied with the purchase, there are no complaints.
He arrived in a few days, in 3 to be exact. Helmets don't completely cover the ears, but they're pretty good for the price, plus they soundproof well enough, with little volume you can be totally focused on music or phone call. They came with the instructions and a cable to charge them. I made a call with my brother and the microphone let you wish, but you heard enough. In addition to walking, there appears to be a loose piece in one of the headphones and is heard over the music and is a little annoying. Otherwise all right, thank you very much.
They came very quickly, they are not expensive, they sound good, clean sound for the unspoilt quality of the music lover. The design does not particularly inspire confidence, flimkovato, but the price compensates for all this. The packing is not crumpled, but on the pillow of one of the speakers there is a lack of material, it is damaged not on delivery, the box is without damage. Only for this, I reduce the evaluation. On Bluetooth connected immediately, Everything Sings, no comments.
Came in about 3 days, very quickly, nice. The quality of the plastic is normal, it is laid out with a call sharp click) By sound-well, at 4, if you play with the built-in equalizer + equalizer on the player in the phone, you can achieve less acceptable sound. But for such a price is quite normal! Came for 90% charged, for how much enough charge did not seed. Connected without problems, the buttons all work. The radio catches more less, not like in the car, but will go, Auto Scan + then click on the channels. The auction works, the sound is better than with the Bluetooth, the flash drive did not try, somehow the hands will reach (in the kit does not go) Came in a beautiful box, in a navel winding. In the kit wire micro yusb. Well, in general for 1050 rubles-I think it's very good)