SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As described, arrived fast
Arrived fast, very good the camera, satisfied with the purchase
Fast shipping. It is working well.
In terms of operation, excellent! Very good image quality, even at night (the front of my house is well lit, but she manages to register a house that is 60m away and at night), the panoramic image has no apparent splice (i. e., it melts the images perfectly), the detection of people is perfect (Sensitive even too much, but can be regulated in the software). I have no way of opining on durability, but the functioning of it exceeded my expectations.
Product received as per images. Product quality is good. The alert function when detecting person and lighting the light is very interesting. Product well packed. The 4MB camera image is not very good even in UHD. Recommend with the resolution of 8MB.
Excellent service, very fast delivery (less than 20 days to Mexico) the product has the characteristics described, the item is very good is reviewed and everything is working to 100% I recommend the store and the product
Good quality. Fuido app. The only thing that is not suitable for me is to put in the house, because the sides leave something to be desired. Must be placed in front of where it must be watched.
Excellent equipment, good image, good performance and features and good material. Delivers what you offer. Was worth the purchase!
OK, it even works with NVR
Works perfectly, the settings through the application are simple and clear. Installation easy picture acceptable for price. Delivery fire, a week before. I recommend it. CAMERA is not compatible with Tuya
Fast delivery and product with absurd quality
Great quality nota10 fast delivery recommend
The camera works as expected. It is not a camera to make films. There is a little noise on the image, but the quality is sufficient for video surveillance. In general I find that the cameras using the ICSee app work better. I recommend. Fast delivery.
Fast delivery recommend great quality not10 days
Very good the camera I recommend to everyone
Image quality is not so good, but is a average good quality product.
Fast delivery even if I confirm receipt the store sent are congratulated god blessAlways your lives I am very satisfied delivery with 11 days recommend
very good
Arrived... now I'm going to take the test... But next, I will comment on how it works!