SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If you want to create content this is the perfect tool. You can use as a tripod, selfie stick, gimbal. It follow you. Have incredible features on the app. Have an app where you can see videos and learn how to use it. For the price it’s a great deal! Totally recommend. Arrived really fast
A very good product and it reached me in just 15 days to Chiclayo. It is very good material, I recommend it!
The product is as described in the ad. You can trust, I liked it a lot.
A great stick. I 've already prepared the second one. Order shipped and delivered quickly. Packaging is very safe. It's okay. Thank you very much store! Recommend
The product is fully consistent with the specifications, all the accessories are packed tightly, there is a battery in the remote, tried to connect, no problem, recommended
This is a super purchase! My husband is very satisfied, now my photos do not need his help, I will not torment him))) the order from the store is fast, I recommend this product!
Appearance is very high, like, beautiful, clear and easy to use. Self-portrait is very convenient, the size is easy to carry and worth buying
I think this is a very good, cost-effective selfie stick that can be used in travel, the tripod is very stable, and the quality is very good. I'm very happy about this shopping.
The goods arrived on time. The product corresponds to the description on the store's website. The material quality is very good, and this tripod is stable, heavy, and high. Everything is fine, and the reception is very fast
The goods arrived earlier than expected. The food container box is sealed, and the universal hinge works perfectly with my old Samsung Galaxy A8 2018 phone. Thanks store
It arrived, but the remote control battery is completely discharged and I could not connect phone to try the functionality, that is, I have to change the battery, which did not seem right! After I can do description of the functionality.
Packed and delivery faster than expected. Is easy to use, and this is exactly what I need to film the militants. For the price, it is a good ratio of price and quality.
It works as described. Stably holds the smartphone both horizontally and vertically! Satisfied with the quality!
Good evening to Ali Express..I received the photo stick at a specific time..and I am very happy. This company's products are all wonderful.Thank you.
Very good it arrived very quickly within ten days I am very happy
Product OK all right and working everything is easy handling arrived right can you buy
The product for your money is great. The room is stable, the phone holds tight.
Good result. The remote immediately connected to my phone and now I use it almost every day. Worth my money, I do not regret it, I recommend it
Excellent equipment. Everything is completed. All mounts for phones and lanterns. Open with USB. There are different lighting schemes. Bluetooth remote works.
Everything coincides, everything is normal. Bluetooth can work immediately with Samsung. Thank you very much to the store, everything passed quickly. In general, the product is very satisfactory, the design is very comfortable, and the lighting is also very good.
The quality is excellent. The delivery is fast. Seller and recommended product.
The BART? selfie came quickly, two weeks earlier than promised. The delivery period is three weeks. The goods are well packed and work well. Described??o. I'm happy! Thank you store!
The remote is powered by battery and included. There are no problems with the connection. It can also be turned on/off by pressing and holding the button on the remote control. 5 + good price
The phone is very stable, the quality is good, it works, the LED glows in different shades of white, charging from the wire, pressing the button turns it on.
It looks good and works well. I recognized my phone quickly. I asked for more and it was the first thing that came to my mind in three weeks. It is good for the store to speed up the delivery. How do you rate the communicate with the seller? A a??o was quick, ENT? o I got 5 stars.