SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good appliance
Ótimo produced!
Great cost benefit below one hundred reais
Very good and fast, recommend!
Best TV box I ever bought, pity it doesn't catch the Internet by cable
Best TV box I ever bought, pity it doesn't catch the Internet by cable
For the excellent product price, a little patience when you receive it and install applications that do not come. I install Amazon , Disney plus, and others more and works excellent I asked for it on 05-22-23 and it was 02-06-2023 it arrived within the estimated deadline
Very fast
Even if it has little memory, it is running well. If you don't download many apps, you can use it, for the price it's worth
Well received according to the description turns on well left in smart mode
Good product great price
The product arrived in great condition, super fast delivery, now I will test to see the quantity of the product
So far very satisfied .., no crash. ., Smooth running
Arrived 5 days late off it's all good working perfectly
Arrived right, very well packed it is very nice, I will make a beautiful gift for my bride with him
Thanks to the store, the item fits the description perfectly. Packaging is well done. The item is shipped carefully. I recommend the seller. I will add an additional notice after testing the product.
Very good TV box, I recommend this store always buy with it, youcine apps, redplay, smarttube all work super well, the device heats up very little
I'm thinking pumpkin is better than picanha...
Product arrived, only thing I thought was bad was the box without protection, which could have caused some damage to the product, and the Mail gave a little problem so I had to go to collect. But she's working, that's what matters.
Great product, arrived very fast. I recommend
Wonderful arrived super fast in gravataí OMS, everything working and very fast, I have another one I bought from second hand and it is not enough for this I bought two and I will buy more, thank you to the store
Came right well packed. I tested and it's working perfectly I recommend it fulfills its function well As always the post office of Brazil a bos... From the sender to Brazil N took 2 days.
Cheap and very quality product, I am using and it is perfect
The thaxad got me and will pick everybody up... Does the L now...
Arrived well ahead of schedule, within specifications and performance compatible with announced. Recommend the product and store