SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quick delivery, well packed, now testing it. Thank You store and I recommend the product.
As described
Good
works great. fast shipping.
And spraddi zasvich. Ale ice trohi vauzhko vidrizniti Chi Tse ob'ktivv, do you know what is crazy. Well, for the microob'iktivs of the Trev, they are often the right Kut, for bachiti. I don't know the nakilki of the demand shukati, if I know 100% the cameras at the vavisne pakkhanata them.
Well packaged minimal waste. Exactly as described.
It's not tested. Excellent packaging and very fast delivery
Item received very quickly. It conforms to the description. The item is packed in bubble paper with its original box.
Great Product. I never realised just how many cameras are looking at us till now. Dont leave home without one. It will help heal your paranoia or maybe make it worse.
It's OK thank you.
The person who brought my package is very professional and very cordial, from 0 to 10 I give him an 11
The delivery is very fast. The product looks quality. Excess in the apartment is not noticed. :)
I think the dimensions could be reduced and the device would be more practical if it were more compact. A slide cover would be welcome as keys will easily destroy these slides. Charging is convenient via USB-C. Delivery, unfortunately still to Slovakia in up to 16 days. The cable may not have been in the package. A person has enough charging cables in the home. I have shown in the photos how the camera lens will be visible. It seems to shine. Of course, reflections can be seen from everything, but when it is not a camera, you can see it with the eye that is not looking through the device.
fast delivery and product as described, will write a detailed review after the use
If it detects the cameras. Reflects a brightness, it is very functional, rechargeable by USB C
It works great. Found 2 hidden already.
Excellent product and store. Communication with seller fast and informative. Order shipped fast after payment. Tracking available during all delivery time. Delivery fast and to door. Wrapping very good. Product received without any damages. Product functionality as expected. Recommend 100% product and seller!!!
Everyone pratsyu, ale "at the fair" not to be overdrawn! I will make my own pennies! The baseus-Tse has been brought. Not one of these brands, and all of them are 100%!!! Recommend!
Works, or at least there it seems to me, detects the camera from the phone and laptop.
Shipped fast, properly packed, exactly as described, works great and good quality. I'm satisfied and I recommend this store, thank you very much.