SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really is a very simple toy with two 480p kkkj cameras so don't expect too much from the pictures, more is a great toy, negative points low battery life is Stability, so it is necessary to have a flat surface every time if you are calibrating to start the flew, I recommend for beginners kkj I am having fun, then I imagine to buy something Better
Order arrived before the deadline. Trust, credibility store. I liked the product, very beautiful.
Everything came right .. Observation the battery is a little weak and also does not fly too high not
The drone arrived quickly. Cameras are generally not very good in quality. There is no question of any 4 K. The cameras in the photo are different. On video such cameras as in fact. In the field, the launch very carefully can fly away from the slightest wind. It is better to try in calm weather. I will give 5 stars because of the price and the fact that it works. I advise for the first drone or children.
At p price N I demand a lot, I did every possible test he can handle a lot of blow, and DPS of falling into a bucket of water kept working. More than approved Super recommended.
Product of great quality, I recommend to everyone the muleque and raw. Fast delivery, excellent Voos.
Arrived fast half the deadline! Light crumpled in the box
Great learner drone for adults and kids! crashed 30x and still on the first set of propellers! all the basic features you'll need, not very stable hovering but certainly usable! Was unable to get the camera app working FPVDrone but I didn't give it much try, it's not what I ordered it for. For under $20 and 9 days it arrived in the USA! A+ for a basic drone, will update as I learn more/test camera streaming
I arrived super fast (I just need to taste it) the packaging arrived without details
Arrived quickly and it is of good quality. It is worth the property for living with my children. I'm going to ask for another. I recommend you can have fun with the family and that has no property
Excellent conforming with the product, to start with the drone is perfect.
The drone is fine I do not fly it yet but it looks good it is not a super drone but for it. Price is worth the battery of the drone is rechargeable but the control has normal batteries that is a point against it, plus it has no camera!! To entertain and learn to use it is perfect
The Drone is a good product I really liked it has advanced lighting systems and configuration micro chip is cool gray Drone
Corresponds to the ad Camera obviously by the value is not 4K quality but it works well the drone
Accurate exactly what I ordered for, I have not test it, I will give feedback when I test it
it came just as described and it arrives quite on time... definitely a good buy
This drone comes out that has a camera and does not have perfect in the rest
As requested, I am very satisfied with my purchase, I will buy more again.
Very good the drone works perfect and is very resistant because I hit several times and it only turns off automatically. Then just restart and Dale wind again... The camera is good but at the time of recording watching at the time it is slow the video but then watching the recording is very good surprised me. I buy again
I didn't think it was cool because only came a battery and there is no camera