SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything perfect, I couldn't prove it because in my city it was raining a lot, but as soon as I took it out it worked perfectly at 20 m high, the camera is spectacular at night, with low lighting everything looks very good I need to see the final results in post production but the drone 10/10, I was not charged extra costs by customs, all within the time period and excellent communication with the seller, recommended👌🏻
Everything OK.
Everything came right, very fast and before the deadline. I have already tested the drone and it works perfectly. I recommend this store, in addition to the price being very affordable is trustworthy. Very grateful for the reliability and safety of shipping.
Everything arrived in perfect condition, First the drone, in 13 days and 10 days after the combo fly more.
Reliable company. Drone arrived in 11 days at home. However the extra batteries took 19 days, because according to the store this is because of the bureaucratic Chinese and Brazilian inspection for certain items. Everything working perfectly!
Super recommend the store. Arrived in 15 days the fly more kit and a day later the drone. Super satisfied. Super Salesman
Very top drone and very fast delivery,, high reliable store
Great store… everything arrived right… the fly more kit arrived with 20 days… already the drone was taxed in 121reais plus 15 Postage, arrived in Curitiba on the 14/02 and was only released on the 06/03 and I received 09/03 today. But thank the seller for the gifts and quick post, he sent me in 2 packages .. I just didn't get any luck at customs… thank you note 10 for the seller.
Received as announcement the drone arrived super fast (14 days) the fly more plus kit arrived almost 16 later, and still failed to test.
Purchase made on January 16, 2023, the store sent in two packages, the drone arrived with 15 days, the combo fly more took 30 days, but this delay was not because of the seller, well at the time entered the Chinese New Year holiday, and all the packages was retained, That the shipment was very fast and the product is original. Congratulations to the seller. My first purchase on AliExpress, successfully completed.
Drone arrived in 15 days and flymore 17 days. Original and super recommended product. I was taxed on real 136 but it is part of the game.
Sensational store! Very fast and still sent a freebie charger.
Product arrived 20 days after delivery deadline, Brazil Post Office well rolled, quit fly more arrived first drone after still not tested the equipment but in detail it is all right, super attentive store recommend
Perfect product! Very fast delivery!! I liked it very much.
I received the drone and the combo fly more in two packages and everything arrived very right. I was taxed only on the drone and paid $137,16. I bought based on the reviews and now super recommend the company. Everything came very well packed. Can buy without fear. The quality of this drone is unquestionable. His gimbal is wonderful, leaving perfect image stability. The camera is high resolution.
Shipping was fast rupee and the store gave me the fast charge, perfect and original product can buy eyes closed!!
Great store, sent super fast and drone is simply top, it was worth the investment. Follows photos already with some accessories.
My mini 3 Pro arrived with 20 days calendar 5 days before the deadline, and fly more arrived on time, ie, 20/12/2022. I am very satisfied with the purchase.
Still not tested but all perfect well packaged and sealed, excellent store I recommend this shop to Brazilian!
Great product, very light looks fragile but is because the model is this, wondering why is my first DJI the observed in videos before buy it is very great, after making the first flight will leave the experience, Remark am in world order in Maranhão kkkkkkkkkkkkk arrived in 40 days thought there was more, scared of arrive after possession of Lula because it could steal my drone. Lula thief your place is in prison. God, Motherland family and freedom!
Seller sent correctly, packages, the drone comes first fly more arrived 7 days after. 100% original. Just a note to fly box more came a little wrinkled. Otherwise all perfect, product arrived factory sealed.
Got it right! More took over 10 days to send the drone. Otherwise all perfect. Thanks and recommend.