SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All Super, thank you so much!
Working. Connected without problems to the computer and Xbox 360. The tactile feel is very similar to the original joypad from the Xbox'. Stick and buttons work well, responsive. No sticking. Recommend, excellent analog. Let's see how long it lives.
Everything is fine, works fine, connected without problems
Everything with the prefix works. Only when it lies down, it is necessary to connect with a whistle again, not convenient. And so good.
This piece of Gov on works only through its receiver, which does not get into the box and you need to use extension cords
works well on windows 11 with no qualms.. controls feel great for a controller which is over 12years old... the vibration is not that strong compared to that of series x controller.. works well with my fifa 23 PC.. overall I am very satisfied with the purchase..
I received the joysticks, both as I ordered, I have already put batteries, both work, but I did not check them on the console, I think everything will work perfectly! Thank you for the fast delivery!
Great gamepad, good packaging, instant delivery, chic store.
Product well finished and looks good quality, but in functionality, nefarious, the 2 controls have problems with connectivity, you are playing and you are constantly losing control. I do not recommend it.
Excellent gamepad, no problem works
Good product Worth the price.
Everything works well pity that there were no batteries in the kit put the old ones that I found in the house well, it did not work on them for a long time so you have to buy good batteries in it and forget for them.
Delivery was quick. working perfect on PC.
Damn it, not exactly what I expected! I thought it had a universal battery, and it would be charged, but no! It has a slot for two AAA batteries, which will have to be bought separately, which is not very cheap
Delivery is fast, works perfectly. Use the button on the USB receiver to connect.
Came quickly. I did not check for performance.
I liked the quality, Windows 10 works out of the box.
Product arrived in perfect condition,
Works fine cable charging המגעים bit בעייתיים.
In the absence of testing, it is equal to published, good quality