SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great printer
Works well
The printer arrived quickly. Packed well. The kit does not include a drive with drivers and there are no test labels. I installed the driver from the internet, everything turned out to be simple. Printer prints, no comments.
All Super all works
Great store. actually delivery within 7 days by DHL. goods very well packed. great printer, this is my next in the series of label printers it is a very fast printer. the maximum capacity of a standard 32x20mm roll is 2500 labels.
Awesome printer! Toubleless printing of die-cut labels... just print one and tear, or print 100 and they'll all be aligned. Very pleased with the investment!
This printer is amazing! Even at the fastest speed the quality is awesome!!! Even for our postal service which uses horrible code-39 for barcodes the thin lines come very very readable. Thinking of getting a new one just so I don't need to switch between labels!!
I got a good product at a good price. They also sent me a Korean plug where I live. Thank you very much. I am satisfied with the store's consideration and will purchase other products from this store soon.
The printer is good. Prints perfectly. Exceeded my expectations. Performs his tasks with a bang. Of course I had to delve into the Internet with the driver and software, since there is an official website, which made me happy.
Super simple
Delivery to Novosibirsk 5 days. He prints! There is no test tape in the package, please purchase in advance, useful for training, calibration and customization
Item as described. Fast delivery. Instruction only in Chinese.
The printer came in, the delivery is very fast.
Quickly sent. All as described. Prints perfectly.
Thank you
Everything works Delivery fast
Everything works, on stickers prints, externally made well, about the resource to talk yet early. If you need to print not only on stickers, but also on the receipt tape, maybe not suitable-I did not find the possibility of continuous printing Packing is good, delivery is fast, with the store did not communicate.