SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It fully fulfills its function, cost/quality ratio acceptable
No problems with store, all in time, but I have problem with image sharpness in this gogle. I can't to get proper quality
The goods arrived very quickly. Thank you. But the box is very crumpled. Took it as a gift. Haven't tried it yet.
The goods arrived very quickly. While figuring out how to use.
Good quality, fast service. Does not have good optical adjustment
The Oculus VR is very good and comfortable, but very large. Is not compact.
Bought it for the new year, the quality is excellent, the Santa Claus keychain has kept faith in it, thank you.
My grandson is delighted with VR glasses
The truth is that for what the glasses are worth I expected a lot more, about a year ago I bought about 30 euros and they fit better and look better than these, they let me down a lot
Item received late. Head fastening with a defect, but I think I'll fix it myself. For that kind of money what to expect. It's good for the baby.
Looks expensive, rich. The quality is super. Sealed with a pimp, but the box still crumpled a little, the Post Office of Russia in all its glory. The goods arrived a month before Voronezh. Seller recommend
Priishov reception... Raging Super ..
Everything came whole, before the deadline even.
Very good I recommend to everyone
Everything is wonderful. Goods quality: the joystick connects via Bluetooth or via a USB wire. On the joystick there is an adjustable stand-holder for the phone. The glasses themselves also work without complaints. In the lenses, nothing floats anywhere. I looked at a couple of cartoons: this is of course a bomb. The sound is normal, below the glasses themselves there is a volume adjustment. The strap that dresses on the head can simply adjust the turning wheel (first pull on yourself to unlock, then rotate and then again lower to lock). I'm happy with the purchase. Thank you.