SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received in time I am waiting to use see pretty compliant
Excellent bit of kit. Arrived in very good condition I haven't used it as its a gift for my nephew but I will update. Highly recommended 👍
Product Fun note install app fits that not all are suitable but good product Appliques recommended for glasses האלו "Fulldive VR - Virtual Reality" "Home Theater VR"
Complies with the announced. It is not comparable to PC or PS because the material is a little weak but it is enough for the spent and the experience. I advise but taking this into account. 5 *
The order arrived in good condition. Not tested. I will leave a comment when you try it. Thanks to the seller.
it took 37 days to reach me but it was in good condition, except for the damaged package , very satisfied with the buyer.
VR products received fast shipping but the left speaker pad is missing the missing pad, please send me thank you I will.
Great quality Box did not come crumpled Exelent because it is present🎁
Exelent product. Ordered on April 10 and arrived on May 13 at Colombian Manizales.
The package arrived, although the battered box came and with a part of the damaged plastic. But it fulfills its function, the lenses are intact so I don't see much of a problem. The product is as described although I have a bit of trouble setting it up. Otherwise, all good.
the box is need to more safety the box is no good safety and one lens is like a bend I repair that one the headphone jack is need to type c where is good quality sound good speaker sound is good the remote also very good nice product need to more safety there is no safety just like a normal packing
Super fast delivery less than a week to Oman thanks seller not tested yet
Everything arrived right in Duke de Caxias RJ well before the time 10 days, very satisfied!
Good quality recommend!
No QR code, only suitable for modern smartphones. And so normal glasses, all whole.
All perfect 100% recommended without a doubt was the best purchase
works good. only complaint would be the nose cushioning is not enough. It became uncomfortable after about 10 min of use.
For dating 3D is wonderful, Number of emotions more costs.
Show too great product the store posted super fast and delivery long before the deadline I recommend.
Show too great product the seller posted super fast and delivery long before the deadline I recommend.
The shipping to the UK was surprisingly fast, it took 9 days. I ordered the G06E + Gamepad. The lenses can adjust the focus well, the audio from the headphones are crisp and has low bass. There's lots of cushioning around the headset making it comfortable to wear for long periods of time. I am going to give this a 10/10 especially for the low price. The headset has buttons on the headset too pause the video and play control the volume without taking it off which is really useful. I can fir both my 6.1inch phone and my 6.7inch phone perfectly fine in the headset and both work great.
Arrived before the deadline and in perfect condition, great product!
I really liked it works right according to the ad
its pretty good i love it work everything is comfortable and goid quality good things come in box
VR virtual Real 3D received, from China in Guinee thank you for your warranty