SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good carried normal, I gave as a gift to my sister
I got a zoween I liked
I am very pleased, original product
Adoro come in their Apple box and with great bone characteristics I recommend now just try
Superior arrived fast and high-quality
Work properly...also fast charge i will order another one soon
Product התקבל as שהובטח in original packaging, looks really original and high-quality, טרם tested do register top. Thank you very much to the store
Everything looks unique, will make the test. Let an additional comment after
Excellent charger, very good quality, Fast shipping by 8 percent compared to the original
Fully corresponds to the description, came during. The adapter is heavy in weight it pleases. Let's see how it works
Very good, well-packed boxes, but delayed shipping but arrived earlier than agreed♥️ At a very good price
Very good apparently looks original very happy with the purchase
Soon arrived intact and really good quality Thank you store sent immediately
I didn't notice if it is fake or not, the product is excellent, works as it supposed to be, very satisfied
Fast delivery, well packed good store, I still haven't tried it when I test, I will leave another comment
Just perfect, consistent with the original weight. The description, and the power. Really is original, or a perfect replica of the same. With the same material ultilizado. Is the second charger buy in store, can trust, the price is excellent for product quality. Worth much more worth you buy here than in Apple, because you will have a original product and cost a lot better. Ah, and sending? Amazing. Some took 6 days from China to my home, and I live in southern Northeast. Congratulations!
I liked the charger. I certainly don't know the original or not, but the packaging is one in one with the original. The block itself, too. Charges well. The cable is good. There is nothing to complain about. I recommend it.
The product corresponds to the description! Looks super, with Apple logo! Not the first time I order! Delivery fast! Recommend!!!