SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product, works very well
The cost benefit is good, the right and left clicks work well, the scrolling has a slight delay, but it has no side scrolling, but it works well.
I like it fits without problem to my MacBook, it has the basic functions excellent and the pink color I fall in love😀
The quality is not poor at all. It's a good mouse. Nice product nice seller
Very well 👍👍👍👍👍 it looks and works like apple Magic Mouse
Mouse recognition well done. Wheel touch is also good. Button is a little hard to click left and right Good performance for the price, still
Works good.top product
It's all good.
Perfect arrived ahead of schedule
gooooood
For the price works well to a one that does not eat the original
Beautiful!
Perfect
Very good.
Good sensitivity, arrived just so I can't say anything about the battery yet
Great
Great quality! Everything works. Arrived on time and was well packed
…..
The package arrived very quickly, everything was perfect, although there were some scratches on the back, the mouse linked perfectly via Bluetooth, although initially it did not recognize it, I accessed the computer with another mouse and then activated it via Bluetooth
It's great! Everything is connected, everything is working. Came quickly.
Very good item
great quality and fast delivery
Well received quickly, thank you *****
Arrived to Toronto very fast, sooner than anticipated. The mouse is fantastic, works really well.
Well, it arrives healthy with a charging-cable and a user guide. It starts working perfectly as described (so far so good). However, it does not support all scroll and movement types (see attached photo of the original Apple Magic Mouse), Also, up-down scroll is not as smooth as the original is. I have not checked yet how long charging can last. MacOS Catalina recognises it as a generic "Bluetooth Mouse" without any preference parameter menu.