SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product! Top quality!
Super!!! Recommend
He was only two days late, but he arrived perfect. Works very well. Super satisfied. Worth It
Arrived before the deadline, very good product. I recommend it.
Spectacular arrived very well packed product in perfect conditions recommended to. Very happy
Excellent mouse, of course not as original, but quite functional, I'm satisfied. And thanks to the store for shipping.
As the description pretty good
Works well, super
Great quality
Mac Book Air M2 connected without problems! The mouse is made very high quality. From the original is indistinguishable. The only difference is in the absence of gestures and the Apple logo on the case. The push on the keys is soft and barely audible. When opening the box, the smell is the same as when opening the box with Poppy and all the equipment from the Apple. So don't be under any illusions. Functions: left and right buttons plus scroll center. Works perfectly and for your money a good purchase. Who is ready to pay 15 thousand rubles for the original-forward.
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WILL NEVER REPLACE AN APPLE MOUSE So, I received this mouse very quickly in 12 days in Central Europe, great packaging, Whaouuu, beautiful quality it is a beautiful mouse that is a true clone of the Apple, I was very happy, I plug it in and it is recognized immediately on mac, I test and NO!!!, I am SO disappointed, (Yes, its look is beautiful) but there is only the look, technically it's not as good as low-end. The right and left click are very bad, and works poorly, the scrolling "type Tactile" is very bad in an extremely small area!!! The movements are not fluid, and the sliding is average. All other "Multitouch" functions are not supported!!! I tried with an old Logitech mouse (over 20 years old), and well the logitech is better !!! So sorry, it's nice, but for work it's unusable, I prefer to save for 6 months and buy a REAL pple or a Logitech compatible one. Don't dream !
Good to quality at Good Price good price. At the moment it works correctly
I arrived in 15 days, I did not taste it but it was perfect
No problem. All works
Quality product, packed amazingly!
Super good! Maybe use a mat under it , but works perfectly.
Super product. I use it on Macbook m2, it works smoothly. Delivered to Ankara in 10 days. Perfect.
Same product advertised perfect packaging super special loved the purchase and the company that made with love thank you! Buy more from this store.
Perfect! Functional testing fully satisfactory! Recommend.