SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of the topper, I do not know why the anomie is feminine)). Now winter cycling coils will be even more comfortable. I will order a couple more, what would be in stock
Very good completely covers the neck, good quality fabric, I recommend it.
Excellent quality, thick and sports fabric, good fit, perfect size, highly recommended thank you
Very great quality, it fits my face perfectly and it is very comfy. I would recommend because it is worth it at its price!
Just excellent quality, balaclava is warm, it is comfortable to breathe in it. Definitely recommend. Very fast delivery
Quality product. As described. I advise.
The order took 55 days to Almaty Kazakhstan, possibly due to the New Year holidays. I order for the second time, I have been using the first balaclava for 3 years already, I rolled it 20 times for sure, very favorite. I ordered this already for my wife in gray, before that I ordered myself in blue, it looks very smart. On a thin fleece, up to minus 10 is generally comfortable under the helmet. I tried here to order all sorts of different ones from the crest, one meal, of very poor quality, either sewn poorly and not functional, or the quality is completely bad. But this is straight
Perfect. Just like the description. I arrive in Peru in less than a month.
The product came in integrity. Excellent quality. I recommend it.
Good balaclava, came in a zip bag. Delivered to the delivery point faster than the deadline.
The density is good, does not shine through, corresponds to the description and photo, it looks exactly as shown in the video in the description of the store. The only negative in my situation, the parcel has not been tracked after customs for a long time, but it has come! Thank you seller!
It's good. I wore 94 Mas on a cold day, and after wearing a helmet on it, my neck was warm and not cold. I also like my daughter ~ ~
super legit. product is correct and good. thanks west biking..the best store!
The article is of good quality and dresses very well. The fabric is warm and is suitable for exits with low temperatures, I am very satisfied. I recommend the product and the store
Recommend! Normal delivery in 2 weeks. Quickly and qualitatively. All for 5 +.
Delivery to Chelyabinsk three weeks. Balaclava quality, pleasant to the body. A cool purchase.
All according to the description, heat nice feel balaclava⭐⭐⭐⭐⭐Delivered before the date recommend salesmanThanks
Nice, warm helmet. Color as the store, on my photo is paler
The hat part and the mask part are separate, so it is easy to breathe and warm. This mouth and nose are painful and uncomfortable. This product is comfortable. They're separate and don't play separately. Sanjin below is an all-in-one photo
Very very good product very beautiful and good quality bravo