SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Produits conformes
12-inch bag to Asus Zenbook ux235 13,3-inch laptop. Glory of Ukraine!!!! Glory to the heroes!!!
It is perfect for my 13 inches Macbook Pro computer, arrived in 13 days. Yes, it is a little thinner than I expected, but it does its job.
Very good good material is recommended to the store thanks
I ordered the 15’’ bag for my 15.6’’ Lenovo. The bag perfectly fit the laptop and its of a satisfying quality. I recommend it
Perfect for Hp Pavilion 14 ec, only one cm wider. Second picture is with laptop inside.
Yaskrawiy chokhol, viroblaine yakysno. Not zim'yatyy, pretty. Behind rozmir pidishov. The material is foam rubber, and for two stories there is fabric. Snayki yakysni. Diyshov for 2 Tizhnya.
Very good quality. Something Fine, but it does its work. Good zipper quality. Color corresponds
A good case without any visible defects, before Kiev, the place went in real time, if I inserted a laptop then I got the trohi of the little part and start to do so, the enemy of my own
happy to receive before the mentioned time. thanks to all.
The material is very pleasant to the touch velvet fleshy. I took it for the tablet, just in case, as a case, for carrying it in the car so as not to stain the tablet. I'm more than sure this case can be washed in a washing machine. I recommend the case, I recommend the store, thank you all)))!!!!
Delivery option schedule, good quality and well packaged. Approved the product and recommend buying
Happy with the purchase. This soft bag is 12" long and it's quite spacious for my 11" tablet! It's also the perfect size for the sleeve in a Fjällräven Kånken backpack. I was able to fit a smaller bag and I believe 3 or more tablets can fit inside. The material feels like a mattress foam. I think it will leave memory dents later on, but that won't bother me because the value good. It's not PU leather unfortunately. It's quite squishy.
Great I paid seven euros for it, the measure of fifteen, six is accurate for my computer, I used slow shipping to save me the shipping money.
I ordered for my little tablet Chuwi hi10 go. As it was. Perfectly fits. Not in tension and does not hang out. The store does not have the same size description, same for 12 and 13 inches, and there is also no difference between 14 and 15 inches. From the seller do not get comments, it's a fool. For this you can and minus the star. I was lucky with the size, I sat down as it should. It's good that I did not come mint as in other reviews.
The material is so-so. Immediately you can see a very large cheap material about the size of the laptop for Huawei 15.6 this size fits perfectly. I pro 15 inch
Sending time is superfast to the Netherlands Article was good wrapt in and recieved in good condition. Article is made from excellent beautiful material and looks beautiful. Article is perfect for the tablet. Seller is recommended for more deals.
All OK, Laptop Lenovo Legion perfectly placed I, thank you
The material is flexible and light, the house will protect your computer in transport but not Falls
20 days delivery to Ukraine. The reception and the safety of the house. Recommend