SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it! And the shipment is very fast. i recommend this
A great device delivered very fast to me...I love it, exactly how I previewed it and wanted it to be Recommended
Love it Stand is worth the money Came fast
The radiator is good, it blows well. There is speed adjustment, charging cable. Illuminated during work. There are retractable legs on the back. Comfortable fan, plastic mesh on top metal housing. Came a week later. Product recommended and store.
Standard stand, I took for laptop and PS4, came the whole box was broken, good for its price, I recommend for purchase)
The order came two weeks after purchase. Well packaged, no damage.
Love it! And the shipment is very fast. i recommend this
recived in short time works fine it's not loud not too strong but it does the job good product
Love it! And the shipment is very fast. i recommend this
The stand is not expensive, it looks not bad, although flimkovata to the touch, the backlight is interesting, the power from the laptop through the USB port, the speed of of of it has not been possible to find out yet, on the back there are additional legs that will help to adjust the convenient tilt of the laptop. In general, at first glance VME norms, you need to check in the work
Not tested but came well packed with bubble protection, without scratches.
Excellent cooler, blowing like a god, the laptop does not heat up at all now. Delivery to Mexico took 2 weeks. The store sent the day after the order. Excellent value for money. Recommend product and seller.
The product does not correspond to the description, it's not Xiaomi. Delivery month. They did not communicate with the store. Packing is weak: the factory box is wrapped in polyethylene and that's it. The box was very bad on the way. The radiator works, the RPM is adjustable, it does not make much noise. The goods are satisfied, we recommend the seller.
It's wonderful, you save yourself changing the processor paste
This item came in much more earlier than expected and in a good working condition. I’m impressed
Fastest shipment. Work great. Tasted on my Laptop . Excellent work. Recommended. Thanks
The logistics is very good. I received it very soon. The physical objects and pictures are basically the same. I can follow the show with confidence. The heat dissipation effect is very good, the sound is very light, and the texture is very good. My friend liked it and recommended it to him
High efficiency cooling pad
Fully performs its function, the laptop is not heated now, it is convenient to work, and most importantly it is not noisy!
The goods came quickly, but since the store badly packed the stand, just put in the postal package, then the stand came with a deformed grate, after the opening of the dispute of of