SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The rug is normal, only the flat-earth man was clearly drawing the map, perhaps even the rose itself.
A mat of norms for your money. The shipment and delivery is fast. Seller recommendation U. Delux M800 pro does a great job on this mat.
Nice, I hope he will straighten out, because all in the folds so far...
A good product. I advise. The mat is thin, the quality of the pattern is normal (but not WoW). His money 500 R. It's worth. The store is normal, there are no complaints about this order. The choice is yours.
Thank you. the mouse glides well. the reaction is good.
For the price super. Bright, nice. For a week I haven't completely cracked down
Thank you. All as described. On time.
A good mat for a teenage son. The edges are well processed. Sent on time, arrived early. Recommend product for purchase
The mat is good and suitable for design, I recommend it
Excellent quality, does not move on the table. The mouse moves perfectly, smoothly
The mat came quickly, without damage.
Fast delivery, great mat
Wonderful mat, fast delivery. I recommend to buy! Seller Thank you!
Nice mat. Came very quickly.
Normal such a mat, I take it for the second time, the quality is on Hurray!
Beautiful mat, soft material. Liked) thanks to the store
Product corresponds to the description, fast delivery, I recommend
For your money is goodMat delivery in Russia is also fast
It's been a week and a half. Condition is good. Satisfied.
Everything is fine, sent quickly, as in the picture.
I will not say that it was straight above expectations, but it corresponds to 100%. For my money, I think, very high quality! Pleasant drawing, just the same for the most part it creates a kind of expensive, the rest in the standard version. To the table is attached not intentionally but does not run, it is more likely to be fixed due to the weight of the laptop (Mac Pro 16).
In general, a good mat, only for a day and did not straighten out. (Came wrapped in a roll)
Delivery is just a pushThe quality is excellent all super
Bought for 466 rubles. Expectations were met, I recommend)
Very fast delivery, but sdek, I had to go through the entire city to pick up. The mat itself is good at a solid 4 + for this price. I was looking for a slippery one.