SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good. Relaxing and fulfilling what it promises. I have the one that comes without a remote control and it is very good. It took an extra month to arrive. But it was due to delay of chili mail.
ok
Perfeck for masage
Excellent description and excellent value for money
Product as described. Package arrived slightly damaged but the interior is intact. Arrived completely unloaded for which I loaded and tried it. Effect that there is a slight pizzichino (electrostimulator type), barely perceptible.
Perfect Todó
My neck is thick, so it's perfect ~ ~ I'm doing a massage.
Is super good Gives you massage and heat Super GoodFor cervical I recommend it
Super product. Impulses work perfectly. Thank you
Tried and works very well, you just have to resist the first initial shocks. I find it beneficial
The box is open and broken, but the open is free of fractures, but what works there is a technical malfunction I am very sadI want to open a dispute and return the product and restore the amount because what works
IMah problems, when delivering lipswash remote control. Spores, dissuade madly instantly in a Ramkin on the nakolko minute and I arrange yours. Vyrnaha mi part from soar on the stability on the lipswaschoto remote control. A lot of corruten targovec. To the spoiled. I had a problem, the remote control was missing on delivery. I Started a dispute, the response was instant within a few minutes and I was completely fine with it. They refunded me part of the value of the missing remote. Very fair dealer. I recommend.
Well where it will warm? Massage well hardly noticeable for my neck too large seat not good to great I wouldn't Noche once buy
Wow!
Very satisfied. the delivery is fast
Even though the packaging arrived battered, thanks to the protection the product was not damaged. Works very well, it's like having a catPurring around the neck
The store shipped the parcel immediately and it arrived pretty soon. It looks quite ok, thx.
I received it very quickly, everything works, the vibration is weak, it looks like electrophoresis. Many thanks to the store.
a probar
The delivery took a little long, but very product quality. b I like it ^ ^