SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When flying, it is very stable and fast. When flying to a certain height, you can stay there without falling down. At a very high place in the air, you can keep rolling and take photos in the air. It is very clear
Testing outside, the flight is very safe, the camera operation is very simple, you can take photos with your mobile phone, the photos are very clear, the battery has been used for 40 minutes, and I will drive this UAV to travel
When the package arrived, we were outside, and the package was stored in the post office. It was very safe. I signed the package and took it away. I tested the UAV at home. It would not fly around when flying. It would listen to my instructions and operate outside. It flew with a camera in the light wind. It was very good and stable
The picture is very clear. The takeoff and landing are very smooth. The picture effect is very good. I was worried about the stability and clarity. After opening the video, I found that every frame is very clear, and there is no obvious jitter. I can say that the effect is perfect with the camera
The picture is very clear and the operation is very stable. The picture effect is very good. My son likes this gift very much. He is only 9 years old this year. He can drive this UAV by himself. He flew outside for 40 minutes, which is very cool
It is easy to operate. It's really easy to take an aerial camera with you when you go out. The image taken with high pixels is also quite shocking. This is the image taken from the top of the building after flying. The image quality is very good and clear
The folding model can also be set up to travel together anytime and anywhere, which is great! The quality of the picture is really clear. I like all the features of the endurance. The picture transmission does not get stuck at all. After connecting the mobile phone, you can see all the situations of the UAV. Even the location of the UAV can be seen directly from the mobile phone. The software has a map that looks like a Gaud map. You can see the location of the UAV specifically
The picture is very clear. The takeoff and landing are very smooth. The picture effect is very good. I was worried about the stability and clarity. After opening the video, I found that every frame is very clear, and there is no obvious jitter. I can say that the effect is perfect with the camera
The effect of aerial photography is really good. The angle of the camera can also be adjusted. The image quality of the camera can be seen to be very good. The way the camera links to the mobile phone is also relatively simple. You can download a software from the mobile phone. The transmission process is smooth and does not get stuck. The functionality is fairly good. I am satisfied with a UAV,
The flight altitude is OK. It can be used for a long time after recharging. Compared with the definition, photography and high-definition are generally enough. It is easy to take off, land and operate. The functions are very comprehensive
I still couldn't help taking aerial photos when I took the plane out to play. I was always satisfied with the plane. The flight time was very long, about 30 minutes
It is also easy to control flying outdoors! The pixel is very good, and it doesn't get stuck when flying far
Flying is not as difficult as I thought. After flying indoors for a while, I decided to go to an open outdoor place for a test flight. It is clearer than the plane I bought before, and the flight is also very stable and fast
The video and pictures taken by this UAV are still very clear, the shooting quality is very clear, easy to control, and the stability is good. I am very satisfied with this model. The plane has a sense of weight, flying smoothly, and the picture quality is clear
The machine has good stability, clear pictures taken by the camera, strong reception signal and simple operation. Satellite display with screen
The camera photography is very clear, and the effect will be better if the light is good. If I fly, I will fly back from a completely unpowered drone. The time is about 37 minutes. I am very satisfied with the aerial photography and flight
The photos are very clear, the video is OK, the flight is very stable, and the quality is up to standard,
It flies stably and is not as difficult to master as expected. It has many functions that can be followed around. It has complete functions. I feel that the flight experience is good, the aerial photography is very good, the effect is basically not distorted, the definition is very high, the overall feeling is OK
Intelligent obstacle avoidance UAV, ultra-high definition PTZ remote control camera can automatically beautify your face, and it can last for a long time. It is especially suitable for entry-level users
The camera is very clear. I like it very much. It flies very fast and can be used for a long time