SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product and arrived without tax.
Dziala without problem. Connects with all what it needs. Changing settings equalizer one button. Paper Box with speaker packed only bubble envelope but nothing uległo damage during transport.
It took less than a week to ship and cost-money ~ ^ ^
Niche, baseus excellent, USB C interface for charging, micro CD port, 3.5 Jeck for wire connection, its equalizer 3 level
Satisfied for product quality. Only improvement could be additional radio FM mode.
Delivery is not on time, 11 later, the packing of the middle corner of the box is locked but the column is whole, could be another box put, on the side of the connectors of the sound good at work will go, came charged 70 percent, heavy enough
Quite liked… Could have a little more but for the price is a good option.
The column came through 16 dnev piev zamovlennya, in Kiev Ukraine. Packing all the reception, new, yakysno packed. Having carried out, Perche is a liar, I'll give you a sound, a sound and a voice. I sell to my uncle for the sway and yaquity, I recommend definitely.
Ever had (and have) various products of different brands (including JBL). This speaker is very good. Can buy without fear. The three methods of equalization are super easy to switch (only touch the m). It comes with 80%. More one time using the original charge and lowered only 10%. Sure will last hours ad. Yes super clean. The part that protects the connections is super safe. Splash sure she supports…
very good speaker also waterproof and good for a cell phone speaker or tablet or laptop speakers even in for computer speaker. you can set it up for a Bluetooth or wired connection or you can also use it with your own music with a SD card with support !!! FLAC!!! file formats. good battery life. slow charging not supposed to quick charging but that is not very serious throwback. highly recommended product.
Baseus as always on top! The product corresponds to the description. The store and I recommend it.
Nice surprise at good performance box! Good Life, battery. Great connection-a little problem with the auxiliary connection, but, all resolved and bass great quality! Fast shipping, for Brazil. Recommend.
Quality Super, complete complete set, sound quality
Authentic product, good finish, balanced sound, affordable, and come U in time, no doubt a cost-effective.
Product as AD, purchase made in 27/06/22 delivered in center RJ in 15/07/22. All products brand baseus are excellent quality although not a cheap product for our reality here in Brazil in comparison with others of the same category until it does well in question sound and functional has a good cost-effective. Recommend product and
A box with a perfect build quality, loud, bass without distortion and medium/treble balanced. Is much better and cheaper, that much sound box above the 500 real here Brasil, very worth, further the speed of transmission shop.
The delivery time was delayed for a couple of days, the packing is slightly damaged. At this point, the comments ended, as for the column everything is fine, connected at every two difficulties, the TTX of the device corresponds to the description. I advise for buying, the store of excellent sales and grateful buyers, all the goods.
Worth its 2300,00 rubles
fast delivery, good product, very satisfying purchase i recommend the store I'll make another review after 2 weeks of use thank you