SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It arrived before time was quickly connected, image quality is good, very clear voice on speaker voice, so far very satisfied.
I received it yesterday, and immediately used it, I read the instructions to get it right, you do not have to worry about it is difficult, very easy to operate. I am very satisfied with the look and function, with this little helper, helped me a lot, the monitor captured a good image clarity night black and white images are also very clear, like
Very full-featured camera, alarm, surveillance, voice speech are great, night vision is very good, high network stability, shooting screen is very clear, the family essential tools
The function is quite complete, very practical to use, and voice intercom function, very responsive, good stability, clear monitoring screen, night vision effect is particularly good, is a good shopping
Material is good texture, the camera is very clear, the night also see clearly, the network is very stable, powerful, good value for money worth buying
Used to monitor the garage, the night will light up, the light can be full-color monitoring, and can be used as a light, very convenient. Infrared night vision also see very clearly.
Bought, rainproof, the picture is quite clear, but also intercom, and will not break the line, customer service is also very good, praise a
Finally installed today, the effect is very good, the picture quality is still satisfied, strong night lighting, irradiation is very far, infrared is also very good, automatic video recording. Installation is also very simple.
Image clarity is quite good, powerful night vision, very timely delivery, the price is also very affordable.
The effect is particularly good, look at the playback is relatively clear, the brand is also more popular brands recently, you can trust. The function is very practical, and the network is stable.
Received installed on, very convenient and practical, timely delivery, the image is very clear, affordable, cost-effective is very good, the installation is not difficult
Image clarity is quite good, powerful night vision, very timely delivery, the price is also very affordable.
Camera quickly arrived, not raining today to install their own hands, test before installation, after installation is very good, real-time connection to the phone, motion detection alarm in a timely manner, good, look forward to stable operation
The camera is very good, clear pixel, better than the one I bought before, the previous one is bad, always wanted to replace a new one, finally found this one, did not let me down.
The purchase of this surveillance camera is very good, monitoring plugged in and connected to the network, and then download a monitoring APP on the phone. open the phone you can watch the live monitoring video, video playback is also very clear. Really very satisfied, the price is also very affordable. Buy with confidence, it's worth it.
Installation is very easy a little fixed, connected to the network can be cell phone remote monitoring, the picture is clear, smooth. The quality is not ordinary, customer service is particularly enthusiastic and patient, serious and responsible, worthy of recommendation.
Surveillance camera received a few days to evaluate the baby image clear performance and look at the manual to know how to use, want to buy the pro hurry to start it!
Monitor received. Look at the quality of this price that is not to say. Installed docking signal no problem, clarity is very good. The machine comes with signal strength is also no problem. Outdoor waterproof, cost-effective. Worth buying. Good thing to buy with confidence
Excellent cameras, the picture quality is excellent, the settings are simple without special problems. Pradovets and his store I advise everyone, you will not regret it.
Buying such a good product at this price, I feel it is very worth it. The product feels good to use, and the operation is simple after using it. It is not so complicated. You can install it yourself. The picture effect of the camera is very clear. The local customer service has all questions and answers. He is very patient and full of professional skills. He must praise the customer service, and his functions are also worthy of praise. I really like it.