SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
really nice bag. just as the pictures. good quality, beautiful, practical and comfortable. really happy with it. definitely recommend
Just like the published, it came before the set.
Very good quality for the price, delivered very quickly and quality is great.
Very fast delivery. It is not as same as in the slideshow photos, but this was me already clear. For the price is quite OK.
Backpack norms, 14 bucks, delivery a month, on top of the Oxford type inside polyester, delivered to the pochtomat in the LCD in which I do not have access, in fact, Looks better than in the photo, a little ufucking strip. Accessories of medium scum, straps are thin, on full will not go, a small stock of straps. Front 2 inserts (foam rubber or Xs), under the back and laptop on one more.
For its price is a very good backpack, but there are shortcomings 1: The backpack is small. 2: laptop 15,4 'got in but the corners of the laptop pull on the fabric of the backpack, very quickly in these places will wipe. 3: in the thickness of the space is not much, enough on the laptop book and charging for the laptop, nothing else will fit.
Product ordered on October 06 and delivered to France on October 21, product conforms to the description and excellent quality, smell at the opening but that disappears quickly. I recommend the store and his products.
Looks very nice, back strap is soft, padding is nice. It was also delivered ahead of time.
The backpack came quickly, the quality is good, I recommend.
Fast delivery! Received in 19 days. The product came well packed, is like the description of AD. The material is firm and looks tough. Seams are well made and has good finish. Durability can only be assessed as the time of use. Considering the amount paid, exceeded expectations.
Good for the price. It's light. The zipper is soft. I'm sorry that the cup holder is a little small. Tumblr does not enter. However, there are some parts where the finish is not good.
Photo and description seems to match. With delivery there were problems, but it cost. I hope to straighten out and look better.
Very good value. The laptop is protected and then there is enough room for the other things d colegio without bulging too much. Very good proportions.
Arrived before Moscow days for 10. packed well, but at first there is a smell. In general, the backpack is convenient, the materials are inexpensive. In the photo you can see the pocket is not sewn properly, still for me the straps are short. Let's see how much will last, in general for its price ~ 850₽ norms.
Terrific little black ink is buried four EE picture living away cotton cloth texture may be different. This price for this bag ~^^ top. wire connection quality ~~ while charging while walking wholesale only and terrific ~~ one more SAYA know ~~ product price writing the man don't like ~~ okey.
Like product, arrived in good condition, sending was fast and so could notice, the internal space backpack is very good.
Super backpack. The outer side of the backpack is soft, due to the sewn parolon, which will protect the laptop, inside the pocket for the laptop, too, with an amazing. There is a cable for power bank, pockets for pens, notepad and so on. On the outside, too, very comfortable pockets. Superski backpack is suitable for students or for work
Product as shown in image. Functional design. Zippers work properly.
Arrived early, 5 stars.
All the mass buildings! The parcel came quickly-thanks Pyaterochka! Packed in a double package, there are no labels and other stickers. The backpack itself is sewn qualitatively, the materials are excellent! charging is supported. all the declared characteristics correspond! You want a city backpack-take it safely! I recommend the store and the manufacturer!