SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Custom packaging carefully, right as the beautiful pictures
Came in two weeks. Constructively pleasant, cast body, the camera inside the case is adjustable, but the adjustment of the pan is knocked down when tightening the screw, they certainly would have to do it not on the the side But in the end, of course, I adjusted it as it should. The viewing angle is very wide, I would even say too, very distorting perspective. It was not difficult to put. The picture is good. It's cool that you can change modes and disable the markup lines by cutting the corresponding loop on the camera wire. Soon I will put the same forward.
The order came earlier for 5 days. Of course I haven't. Just got it. Everything is intact, let's hope that in working order. Seller recommend.
Everything is fine. thank you very much. I recommend this store. Sociable on communication comes out quickly!)))
Carcasa este din metal și pare foarte bine construita, nu am probat or încă pe mașină
5 days shipping goods. Satisfaction with delivery in 3 days. It is not yet installed, so it is impossible to confirm the function
buy the now.
Nice camera. Before installation, he threw out the gasket and put it on the sealer.
The quality is good. It's a fissure lens.
Delivery to Krasnodar 2 weeks. It is packed normally, the box came a little clogged on one side, the contents are intact. Compared with the previous model in a similar case, the diameter of the mounting part with thread increased. In the kit is a soft gasket. Until I installed the camera, I can not say anything about the quality of the picture. If you do not like something after installation, I will add a review.
Delivery fast, two weeks. The camera was damaged, not large dents on the body from the lens side, I hope it will not affect the work, I have not yet checked, but the feelings are not pleasant. In general, it looks solid, high quality, there is the possibility of adjusting the angle of sight of the lens.
The camera is first calinad, the angle is very wide, I have mounted it on a Mercedes Benz Vito W639, the delivery takes 6 days to Spain, I recommend 100% the product and store, it's a little expensive but it meets all the features, I 've bought some 6 cameras from other vendors and none has worked better than this Camara