SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
At least the box was crumpled a little, everything went intact, it works, I hope it will not fail in operation
It worked well for Me, the input volume is not controlled with the knob but if the output audio. It is rgb, according to color change mode and lighting looks good for its price.
Great product recording without noise
The shipping was very fast, the packaging was all right. I'm 100% satisfied with the product, works fine, easy to use and also, looks spectacular! Recommended! ♥️
To the reception, garniy mikrophone.
Sound quality Is good , packaging was good everything about it is good. I highly recommend
The microphone under its price and its quality is impressive, it has no noise, and if it had, it has a button for that, the only bad thing would be you can't turn off the but it's the least
Fair value, save for the group to poor people with computers bad 5.0
On my ps4 va perfevt good product and flashy with rgb
Hello store Thank you very much for the good quality microphone I have not yet used Looks good quality microphone Fast delivery Recommend
This is really great product with reasonable price.
The microphone is good, the quality is good, but it has a considerable amount of noise, it even has a button noise suppression, this alleviates problem, only to use with this suppression on, not have control of LEDs it and the lights TBM N off. In short, it worth the price, the pickup is clear, to understand well Q is spoken in it, if the money is not problem, go on a more well known brand, but if N can, can buy that will serve
awesome sound quality , recommended
The mic is easy to operate and the sound quality is clear, I liked it very much. Seller Thank you!
The microphone is to think of look easy, is good, quality good, the color, the light and other very good, like it. recommend
Product as advertised, good quality. Fast and safe delivery. Recommend.
The microphone is wonderful! Surprised too. Very good workmanship and audio quality very good. Thank you so much! Recommend microphone and store!
excellent,i recommend this to anyone. a beautiful microphone, it looks very nice, easy operation, and most importantly it sounds great
Great microphone!!! Everything is done beautifully and soundly. The sound is close to the ideal,plug play...Recommend!!!
I am very surprised by this mic that has a very good quality, voice 100% clean,quality very good, light and recommend.fast shipping