SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product corresponds to the description. I came very quickly. Expected delivery by November 18. Came immediately to the mailbox yesterday, October 25. Sits tightly, the material is also dense, which gives confidence when falling
It was exactly as described and it feels solid! It took roughly 2 weeks to get to Abuja, Nigeria. I’m very certified.
Thank you received, a good cover, sits tightly, the material is pleasant to the touch, I advise everyone to take it will not regret it!
In Baku arrived in 44 days. The bad thing is that the charging indicator is not visible
There is no smell, they sat tight, the quality is good. In Tyumen came in 50 days
Excellent case for AirPods pro, sits tightly. Of the minuses-there is no hole under the diode and under the pairing button. With the button of half trouble, it is not so often needed. But without a diode is uncomfortable. It is necessary to pick yourself, the hands will not reach in any way. And in the case to wireless charging MagSafe magnetic figovo and charging in the end it goes, then there is no. But if through the cable to charge, then there are no problems. Sent quickly.
Very beautiful and wonderful quality I recommend it and strongly .. Delivery took about 1 1 day for Saudi Arabia
Not bad! But it is not convenient that the upper and lower parts are not attached to each other.
Nice case!
I arrive in 15 days to Peru, super fast and that's what I expected!
Great case! Recommend
Item arrived, albeit with long delivery times which proposes to AliExpress, early compared to the proposed deadline. Hard Cover, covers in integral headphones. Recommended product for the price.
Good quality, fast delivery to Moscow
The quality is excellent! Probably take another one. To Minsk from the moment of placing an order and to the receipt of a white mail 20 days!
Cute cover, but long delivery.
Case Topchik, the only one there is no carabiner and this is Pichal, I 've fixed it for now. I did not communicate with the store. It came quickly.
Everything is ok. But delivery was soooooo slow. I was waiting for about 2,5 months
Yakіst
Were perfect
Case is pleased with the quality. Recommend