SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good item arrived too fast just glt test but no doubt I would buy with this store again
Product quality is the third buy very good this switch. And other detail very fast last bought gave 20 days
Great quality! Can't wait to actually use it!
Important!!! I did not leave negative because maybe I did something wrong. But when fully installed according to the instructions, installation of polarity capacitor, etc, I have the light turn on as mad. I don't know if it's a marriage or not. maybe I did something wrong.
The product is very wonderful and it is easy to connect to the application and is compatible with Alexa and the shipping is very fast arrived within four days only, the first time I received a request from Ali Happy to do so, I strongly recommend buying + I think I will deal with this merchant again. The switch is very nice, I like it so much & it's so easy to connect, & it's delivered within 4 days only! That's so fast .. I'm so happy for that.
Excellent item, installed works perfectly. Also synchronize it with Alexa to command by voice. I recommend 100%
Unfortunately came with the mirror glass broken. Tried to contact the store that asked to cancel the dispute that would send a mirror new; but AliExpress showed me not cancel the dispute and solve the platform… Made it, the seller prefiriu do complete reversal of value. Therefore, will buy another because the product looks very beautiful! Even with the mirror broken, I tested and everything was working properly.
Arrived very quickly. Within 13 days. And very good and easy to install.
I came earlier. Safe and sound. Thank you store.
This is the second time I buy this product with this vendor... nothing more to say: very fast delivery and quality product...
Like met my expectations
Otimi switch. It works with neutral wire and wireless neutral also. The store already sends the capacitor together. Delivery was very fast. Recommend.
Very good furniture product easy to install, I arrived ONE torn hope the store can return the money or send other, the 4 remaining work really well
Great product, high quality... works perfectly. I have now my TV room lights automated!!! For sure I will buy and install in all my house. Worked smoothly with Google nest mini...
Very good Received before combined
Very good, work well and easy to install, also very beautiful
It really surprised me the product, here in Chile to switch triple was named Circuit 9/32 have changed my ANTIQUE switch 25 years for this modern design avant-garde, T like their wispy off light blue with lit lamps and light red little with lamps off, I loved that is compatible with the APP Smart Life which that to not have different apps and compatible with The Wizard of Google, and also can use with a simple command voice, Another great detail that while certain in switch is 3 circuits and can be turn on or off ONE by ONE the APP and Google also recognized as a fourth switch and serves to turn off Or turn on at once all the lights is say the 3 circuits, happy with purchase and no doubt will buy more for other dependencies of the House, installation easy and intuitive.
Very good, like…
Arrived very quickly, even not tested but looks good, buy more, good
Still will test but it's great and beautiful