SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Controller of very good quality for its price, even if the packaging was a little damaged loved the delivery to was in time I highly recommend thank you to the store
Perfect!
Awesome cool dock for whistling, very convenient to play in a portable, from minuses, very cumbersome
Well received and very easy to install
Arrived in 3 days. It works very well. Complies with the description.
The order arrived in 3 days very fast delivery, all came whole even the box is not crumpled. In the handles lies certainly not usual, but I think you can get used to it. Immediately as it became more massive
Works great, it took me a minute to set up as i had to turn on the pro controller mode, but after that, its great for me (adult sized hands)
Everything works clearly as 50 kopecks of the tic does not drift the fort a dead zone for 0 and does not lead the parable No. Nintendo Swiss
Wonderful product, arrived 2 weeks earlier in Mexico, good quality materials, respond as originals, have gyroscope and vibration, please note that the right joystick does not come as nintendo's Jo it's more like play or Xbox that comes up just like the one on the left side. Activate the "Pro control cable communication" function in "controls and sensors", it lets you charge an hour and enjoy your new control that has more comfortable ergonomics for the adult. Plug and play 100%
Works very well. Immediate handling. Especially forgotten No activated (cable connection of the joysticks Pro) located in settings-Joysticks & sensor if not it does not work.
amazing quality came in perfect no scratches no dents all parts there not broken well worth it cane in super early than it should have
very fast delivery. good grip and very comfortable to hold. buttons are good quality. but the consoles seems not very secure attached, overall very happy
Shipping fast. Comfortable and good.
Pluses: -Price (well, seriously, 1566 rubles. What for such a sum can be taken!?) -Ergonomics (very comfortable grip. Hands less tired when you play lying) -Vibro (moderate, not drowning, looks like an Xbox controller) -Gyroscope (tested in Mario Cart 8-order) -It was the least. In the shooters, the flight is normal) -Double button R2 (at the top of the move is short, at the bottom is longer, but still it's a button, not a lever as in full gamepad from Sony or x) Cons: -Deshman-plastic (that's just quite a mess, although in the process you do not notice, but the first impression is this -The tablet itself does not sit tightly (there is no gain of plastic in the middle part) -The buttons are loud (they put not quietly. If in convulsions to rub the GamePad, then you can hear how scary the buttons)) -Side inserts for grip (not silicone and not even rubber, all the same plastic) -No Bluetooth (although this is not a minus is a fact) -Does not "wake up" the scroll from the controller buttons (only through the power button on the tablet itself)
3 weeks packaging intact and well protected reception sensation during games very enjoyable and relaxing it does glide no and the vibration is top I'm very satisfied with my purchase and I recommend a 100%
This super great
Se store is easily accessible, and has me explained with a video how ij the controlleer should instaleren, and it went very quickly and it works fine
Fast delivery, super condition, works perfect you just need a thing at the settings change so it works
As picture with all the original packaging is better for a complete.
Perfect, the instructions a little bad, but anyway, everything works perfectly thanks to some pictures of how to install it, all OK