SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super compliant with the description the sound is clear and very good thank you
Good os materials, easy to use (plug and play), very good quality and very good design. I am very satisfied with the purchase. The package arrived well insured and in a time less than a month (Peru).
Product faster that arrived from China! Am impressed that in two weeks delivered a request from China to Northeastern Brazilian. The case come with a light dents anything disturbing because inside the box has a thick foam protective. The audio is the best audio with the price that will pay, only for it to be USB quality is another, recommend that search "VST plugins" and equalize the audio is note 100, It can capture your voice clearly without you get screaming in microphone and at the same time without noises (if treated) the calls my discord (or keyboard captures by I use articulated arm). The microphone is very beautiful, the LED is the cherry cake, it be plastic lacking but the price okay too. Recommend without fear
Amazing product, very good, excellent value, clean sound and great quality, recommend and thanks maono
Audio capture excellent, gain without loss of quality control, distorse sound when spoken not close! And best of all arrived super fast!
Great microphone, the only problem found was the lack of driver for the same, appears with the name defalt system.
The parcel came quickly. The microphone was in the box and it is very small, the wire with a USB connector, as it also glows and it has three legs. I do not complain about the sound, good, but still turns well
Microphone for 1500 excellent sound clean and high-quality backlight is not Krink microphone came in a slightly crumpled box microphone is not damaged I think for 1500 IMBA
The truth is necessary and it is extremely easy to mount, good quality, not the best in the world but for a relatively economical price it is good, I was testing it and wait more of the I recommend it for something like a starter mic I liked it.
Great product, testing
Microphone very good. With this precinho has no complain, captures the voice quality. Super approved.
Until then nothing to complain, quite the contrary, excellent quality, both in construction in audio quality. Arrived in 3 weeks right sound quality is very good MSM, just think it captures quite external sound yet, but with a simple treatment audio sound is already with amazing quality. The RGB, are not bother even a little, at least to me, amazing Charm in setup. Cost-effective!
Nice auto shifting colours and clear speech. Works out of the box.
Is smaller than I expected, but is cute and the sound is good value.
Excellent Product, arrived very quickly, and in great condition, microphone very good quality the amount I paid.
The product is of very good quality I certainly do not regret the purchase also arrived very fast
Product excellent finish. Found it small. Quality appears to be very good. But need treatment via software.
Very good product, I 've already tried it and it captures the sound very well, I'll have to set up some things so that the background is not heard but I'm happy with my purchase I arrive in 15 days as they said and for its price is more than recommended:]
Arrived fast and microphone quality is very good for your price