SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice tablet. The size was super convenient, compared to my wakom. The only moment, the tilt of the pen works incorrectly, it upset, as for me it is critical. The box is pleasant, dense, delivered intact.
Fast shipping, good quality, but need better coverage to more safe as it is sensitive
The best of all was not taxed, too good, well packaged, very attentive
The goods came, delayed for a couple of days, everything works, in perfect condition, it's a pity there is no gloves.
This is my first drawing tablet, and I'm very happy with this purchase. The sad part is that it didn't come with the drawing gloves.
Thanks Gaomon, well received. Dreb 16 jours bach l7a9. Li 7ab yechri ydirha achri normal. Tablet has a smooth surface, some of you may like a rougher surface, but i do enjoy this smooth feeling. Driver worked normally and without any issues, better experience than with Wacom. Pressure sensitivity is great and the pen has a nice feeling with a rubber grip around it. button configuration is extremely easy, turn on Windows dial in gaomon app, it'll assign automatically the round touch surface to the brush size in photoshop.
Arrived all OK, well packed, unfortunately was taxed (AM MT). Very good quality, yet consistent with the ad, but still not tested 100%. Only took a while to get, otherwise, satisfied.
The tablet did not take much time It took him 22 years only to get to Algeria Everything is as described and the product is top The store was very very nice he answered all my questions I thank him infinitely for that patience I recommend this
The device as described by the store Shipping is fast by the seller but the shipment was delayed in Saudi Arabia due to Eid al-Adha holiday The operating program supports Arabic (likes to download it from their site) The machine is very smooth in writing and supports pressure The device is large. The writing space is approximately A4 size Contents of the box (Tablet + micro cable + otg type C link + tablet cloth case + Pen + metal pliers to change the pen head + 8 heads of Pen + cloth pad for Heads + pen Negatives The carton was damaged but the device was intact No gloves (I asked the seller to send a glove but asked me to buy) No detailed explanation of the device
Delivery to Ulan-Ude is slightly less than 2 weeks, everything is in good quality, there are no jambs with buttons, firewood is easily installed. No gloves, the box slightly crumpled Comparison with S620 and quick sketches
Product size is larger than expected but not a problem. It meets the marked characteristics.
Very good table, exactly what I was expecting. Not taxed and received in two weeks, extremely fast. Recommend!
Made the request on 11/05, received on 03/06, was not taxed. Believe if not the lockdown in China, had come before. Not open the packing, maybe put on sale.
Tablet went long work. Until vё suits.
It came, as it was by the way gloves included a year as there, so, if you посомтрели Vidos from those times where they are also put, then here's news. Well, this type of gloves are $50, only on the brand, name brand 600, why is unknown. It works all readable, drivers are installed quickly, grip, accessories and packaging is good. Drive faster than expected.
Very fast shipping Permian, Courier in hand. Tablet for children as a gift. Very satisfied
Best tablet ever! The package got a little damaged during the trip but the tablet stayed intact. I highly recommend!
A wonderful store that I highly recommend, worthy of trust, the product arrived in record time, about 8 days. I delivered the product and the initial experience is very beautiful. I am very eager to work on the tablet. My experience with the seller is easy and very smooth, and he answers all my inquiries quickly, and the price of the product is great As for the features of the product and its large size and exactly as the picture, I am very happy
A good store, the goods delivered very quickly, a good tablet, we will evaluate its work in the week and write additional.