SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It works well for the price... But the sound is a little smaller.
Headphones are super, everything works! Sound good.
Good material quality, nice packaging, good indoor node quality, lack to try outside and doing sport, recommended
Well, in general, they work, the connection is a normal sound patient, but the Suko is low on the head. Well, it's like a massage, but it does. If the bottoms are removed then the normal
They look good. Assembly is good. Lungs. The sound is excellent. On waterproof did not check. My head is big, the length of the rim is enough. Because The heads of all different, then not everyone will get exactly the right place, for the best sound. I do not get caught, but not critical, everything is heard well. Of the minuses: this type of headphones is uncomfortable because it is uncomfortable to sleep in Well, audibility for others. In Long Distance, quiet transport, can interfere with others.
Items recieved in good condition and well packed. It works well. Thanks.
Fast shipping and well packed. Good sound and according to the price. Recommended purchase if you want to listen to music while you can still keep an eye on what happens around you
Excellent are as they are in the pictures
Neat, light and quite powerful.
Good sound. Will ride bike with it tomorrow. Did not notice any Xiaomi mark or stamp. But it is worth.
not like a classical headphones, but work very well. don't block surrounding sound. nice quality! usb c !
All perfect! Recommended. Thanks.
Good product for it’s price. Good connectivity, normal sound. Seller send fast and fast delivery. Just only thing keep in mind that they are small and not adjustable. They are good for women I think. I’m a big 100kg guy and they are really small for me. Not sure if I’ll use them. Anyway for most people they should be ok.
Sound quality is good. Arrived very fast because not stopped surveillance. Thank you.
I can hear it. It doesn't look cheap. If you strengthen the base, it will ring and epilepsy.
Excellent quality and fast delivery 2 weeks to chile
real bone conduction,good quality, fast delivery
the workmanship is perfect, the sound quality is very good, the continuous listening time is about 6 hours, it is very good to buy such a good product at this price, the store has fast delivery, I recommend