SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hi Five , loved it, have to see settings thou. But testing was a huge success.
Delivery to PvZ SDEC 2 weeks before ekb. Excellent sound recording, colleagues immediately appreciated in conferences improvement. Places on the table almost does not take up, the wire is long. The backlight unfortunately does not turn off, the recording too, but in general a steep Mick
Packed of course so-so, but came up a whole box did not crumple, the microphone is excellent
Excellent product meets description and recommended and good gift
Already has a while but still not tested because lack WiFi board to use internet because my router is not working the Internet via cable, so not downloaded anything or used, just called the mic along with the rest of things purchased to mount the PC and is calling Only whether will work in use after the board WiFi arrive! After I come back here to give feedback on!
It's just like the picture, it's very good quality and a one meter led strip comes gift, it arrived in a month at CDMX recommending 100%
Thank you very much, everything works. The son is very davolen)) the goods came quickly before the declared time. We are thinking of ordering a friend for a birthday.
Product arrived fast and great quality, as advertised.
It works great
I asked for it as a gift for someone, but according to him it came all right and it is heard well, communication with the store was super good, I highly recommend
Very good quality, perfect listening️
thankyou for your fast shipping. i received item today. Good product
It works all right, the microphone is nice
For this price its perfect!
Great, I'll try it.
Excellent microphone, it is very good, compact and brings a meter of led light; Excellent, very satisfied
it's a perfect product . Thanks for extra gift. fast response. Recommended this store.
great product fast delivery and in great shape
It's Amazing! RGB is cool, and get a RGB Led strip, love it, fast shipping, microphone sound is perfect with this price, recommend store
Quality is very good, fast shipping, the price with RGB lighting is amazong, light is breathing very cool,A really good mic for the price. The mic sounds great! I love the accessories that come with it. Definitely recommend!