SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The way it is in AD, am satisfied
Very good!! Fine right and fast. Good store
Excellent service, arrived in good condition and on time. The product is just like the description.
Very fast and before the estimated excellent product valio what it cost up to more, I recommend the store
★★★★★ Everything is exactly as described and as in the photos. That is why it deserves the highest rating of 3 x 5 stars. Very correct and honest store, recommendation .Thank you very much! 5+++ ★★★★★
Normal headphones for their price. They came quickly to Pyaterochka, the track was tracked. Packing is good-factory box and pupyrka, everything is safe and safe. Included headphones, charging base, Wire (short), spare nozzles (ear pads) of different hummingbird, instruction in Chinese and English. The sound is clear, loud. I can not say about the bass of some sound clamp, I do not listen to this. I'm satisfied with the sound completely. With the phone contacted without problems, charging is enough for a few hours, for 3 hours exactly. In general, I'm happy with everything, you can take it.
Ready very good no words to describe guys are very thank you the product
Fast delivery, product intact, Is best than expected Give it a 10/10
Work is not bad, this unexpected quality for money! Come разряженые ролностью, loaded from симтемного block pc per hour to 100%. Come with a little delay. Даставил Courier. But with modern logistics is OK. Seller recommend. And later add a review.
05.05 ordered, 23.05 received Vladivostok. well packed. Delivered to your home. Quality complaints.
Was quickly in 5KA. For 400 rubles goods fire. Power Indicator charge. Earphones come with a charge of 70%. Connected to the phone fast, very loud.
Took a special postamate aliekspress on некрасовке after 6 days only. For 368₽ no flaws. In Moscow not buy with kachestvoi зука. 10/10. Charge lasts a long time, the sound does not hurt the ears. Transcripts.
Tawara haroshy dastavili while I даволень rekamenduyu Ali expres
Headphones got for a couple of days, the checkout Pyaterochka, since everything is fine, the work is not checked, after your goal, the store is responsible for questions. Store recommend.
Shipping in Rostov-oblast.Prodavets 4 days! It was in the top five, fast and convenient. It's all разряженное, headphones and charging them. Its price will come down, sound is very loud, clear, there is a bass. Loaded, auditioned for more than two hours, charge left 20% listened to PC Radio Online, equalizer strongly needed! Frequency perceived smooth, so add or subtract no need. Overweight hold not rattle Konekt fast no noise. You can take!
Got a week, goods came from Moscow, headphones come charged but the case кевший to zero, apparently not bad, as work tell then. (If not then they are not worth your attention)
Thank you very much!!! The quality is good Delivery fast ahead of time
Thank you for fast delivery, order tests, the second review will write later.