SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product! Like discretion! Delivery a little slow but thank you to the store I recommend
100% satisfied, the product is really good. thank you ❤
Good product. Set up quickly. This button that has-/+ is coming in one place. But the sound is good, slimy loud. Thanks to the manufacturer. And the store that they did not deceive. (I used to order for Mashina, it came but does not work) and this one is good, I recommend.
I arrive earlier than expected has good volume and super practical Esau buy it they won't regret for super good price
Product received on delivery time, good sound quality. I am satisfied
This is the second purchase of this gadget, I'm satisfied with everything, the sound is good, convenient to use, I'm happy, thank you to the store
Sounds good and in calls all right very good product for price
I loved it, the sound is good and Product arrived in perfect condition, works very well, equals q the description and arrived early. thanks store
Earpiece looks professional. Zakupiłam in shopping group thanks group AliExpress tanioSZKI on Facebook. All comply with the description AND se zdjęci. Recommend
I'm from Pakistan and The headphones is just awesome sound was very clear and loud and quality is very good overall good thanx store and AliExpress Recommended
Good product for your price, meet your function, it takes about 6 weeks to arrive in Peru Arequipa, recommended store.
Delivery quickly, the kit in the photo, as in the work I will unsubscribe later. Thank you.
Fairy and wonderful headphones, I thank the store for the good treatment.
I bought in rough purchases for 19 cents. Garniy sound. The store of spare silikonov nozzles.
Working but not what i expected. For Bass lovers like me, I won't advice you to buy. If you're the type who doesn't mind then you're welcome to buy. It's working well.
It's a good earphone, I tried it with the games, it's not bad.
All very well it took a long time to get there but it came to see what works
The product is just like what they offer very exact
Produit neuf reçu Merci beaucoup
Quick delivery for the second time order these headphones useful for driving and even for non-driving light and strong battery