SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product, according to price
Beautiful, convenient, good quality
I loved it, although I would have liked to ask for one of greater measure, it was very useful to me
Very good product .....!! Super recommended
I just didn't pay attention to the size and took it small but the product is good and it serves the purpose
Better than I expected. Easy to use and charge... Would definitely buy more. Just the side buttons are a bit tricky... But definitely very good
BBB excellent product
I like the lightness of the lamp, ease of installation, choice of operating mode and color output.
The luminaire is good, to charge it leaves the fixed place because it has a magnet. I recommend
Reliable store, very good product as description, congratulations seller and look I'm boring in rsrsr, I really like the product, I needed two pieces of double-sided in each to be more fixed because only with the magnet can it fall with a simple touch.
Perfect. Very happy! Thanks
Everything works well. Expected to work for many years
looks good, fast delivery
Everything good ! Fast shipping and very good product! Recommended
Very convenient. Turns on with a movement of the hand or else continuously. You choose thanks to the button on the side. Removable because the attachment is magnet. So you easily remove the shelf to reload it wherever you want. Small micro usb cable provided.
The order was delivered to Moscow safe and sound. The delivery time was just over a month. The product is of good quality and fully as described. The store is attentive.
Works great hung in a niche burning when the door is opened for a minute. If not moving goes out. I took the top for my money for 650 rubles
These are great cabinet lights. We’ve had them installed for. Month now and still haven’t had to charge. Great. I will be buying more for the rest of the kitchen.
Convenient and practical recommend
Pleasantly surprised
Ordered for illumination on the balcony, all super sensors work, 3 lighting modes
Thank you came safely and safely everything works the only negative very small power wire 30 20 cm
Very nice light I recommend
Audit
works well bright and useful