SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works great it's in my caravan now. cell battery is not for usage! I thought so but in the description it says it's for the memory of the time and date!
Everything is fine
It would be nice if the manual is also in Korean. ^ ^ There's a little touch on the back, but the other part is satisfying.
The product that came was defective and some of it did not light. Thank you for accepting my full refund.
Thank you brothers to the Chinese! Watches are cool. In Ashan 830 rubles. Power by USB wire, in the evening turning on from sound or touch (uncomfortable). In the settings did not understand, I want to burn all night. Recommend. Seller Super!
super bright!!!! perfect for bathroom!!
The watch works very well and is very elegant
Delivery was really fast, like 2 weeks to USA. The product came as described, a little bit smaller than how they show on their photos (obviously) but pretty good overall.
Product same as ad good quality shipping was very fast and came to Brazil in my address with 7 days
I don’t hesitate to recommend the store has done excellent job in order to pack perfectly, arranged local courier service to get the signature with IC number while delivering the package in order to avoid misuse by the local delivery and extended enough delivery time due to local logistic delay, the LED Digital Wall clock is working perfectly. I am very much satisfied of the seller.
Watch chic I really like, At 19 dark
Duge yaskraviy TA chitky, I will sonyachna weather without problems, everything is visible.
The watch is not bad, it came relatively quickly, whole With the adjustment, everything is clear, the instruction in English With the store did not communicate
Beautiful compact clock, easy to operate, you can clearly see the time even from a distance. There are two in both the bedroom and the living room.
Very beautiful and practical only have to learn a little more, configured time in 24, day, month, will see temperature and display alternating!!!
Product same as described. Seller. Arrived fast. Recommend.
EXCELLENT! I am totally satisfied.
second time buying one of these, so bright! no issues, super fast shipping, works perfectly. the cable is different from my other one but still usb.
Arrived soon, nicely, appropriate size, and I struggled a bit to set it up.
Good watch, costs something set But once you give the tings work for Marvel. To change the time only need to stop pressing the button set and then modify with up and down. The possibility of adding a battery for not reconfigure the time is quite convenient. By now foremost well with the product.