SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The box is a little crumpled, the quality did not affect. As a gift put the Mat
The mouse was delivered to Rostov-on-Don in 24 days from the moment of payment, the package was slightly pinched, the mouse works correctly, on Logitech her face. The store put the mat, it's very good, the batteries were not included. The seller and I recommend it.
Super fast came (days 10) Immediately found in G hub Of the minuses, the mouse is quite stretched forward and heavy
The goods came intact, the boxes are slightly crumpled, they work perfectly, there is no double click. Thank you store put mouse pads
Cool and original mouse. And the bonus is not a bad mat as a gift.
Came safe and sound. Mat included, Logitech G hub works and defines the mouse as g304
Fast delivery, in the application determined, everything is fine, but scell and buttons after the old X7 are felt as very cheap. Effort for pressing uncomfortable light, did not expect this from Logitech, the second time would not buy and do not advise anyone.
Ordered a second time. The first order did not reach. I came to Russia, and at customs apparently stole. Mouse fire. Original. Ghub defines. When ordering from China-as a gift fabric mat. The price is 2 times cheaper than in alternative stores such as the CSN/CityLink. I recommend to buy.
this is a great wireless mouse for everyday use and for traveling. buttons are a bit clicky. the speed control is a 4 option scale.
Super indicate. Very good the mouse. Came right and well packed.
Excellent mouse. fast delivery, courier to the door. ordered from Russia!
The mouse is amazing, very convenient and in work is good. Came very quickly to Yekaterinburg, only the promised Mat did not receive (((which upset, but it's about the mouse. I advise you to buy!
The first impressions of thinking fire) came very quickly, inside there is a battery durasel, thought it would come without anything and ordered in advance another battery
Delivered to Kyiv in 2 weeks. Very fast for AliExpress. Logitech G304 is not on sale in Ukraine. I bought it here because it's twice cheaper than the G305-th model which doesn't seem too much different for me. So, the G304 it's a good alternative. It completely matches the description and works properly. I used to buy another G304 here last year. That one, black, was for me, this one, purple, is for my wife. We are both satisfied. I recommend this store.
Very quickly delivered to my city in the Far East. Mouse in good condition there is no battery only all super peepohappy
The mouse is cool, quite light, though for my hand a little too small probably. Buttons are quite easy to press, you need to get used to it. Yes, stock up with a AA battery, in the kit does not go.
Everything works, a beautiful, comfortable mouse
Great mouse. The sensor does not break. Duble clicks are gone. As a gift put the Mat
I went from China to Kaliningrad for exactly a month. The box is not crumpled, which is rare for AliExpress. In ghub immediately decided, there were no batteries, the store put a gift in the form of a rug, very nice. The seller is sociable, he made another order)
Fast shipping about 20 days, the original, except for a full set Battery (well, it is clear) free Mat Razer. Packed well, dear box plus cardboard box. Seller sociable, the word is very, tell everything and all the recommended and shop and store, excellent product