SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Palestine is weak, to maintain the car is more suitable than for cleaning... the store advise, the next day after the order delivered the courier to the door
Hezký, na vyzkoušení i saje... Handsome, to try and suck...
The product corresponds to the description. Took for cleaning pc, with the task quite copes.
All as described in the recomed product and store, the delivery is very fast. It came in a charged state, it works perfectly!
A good vacuum cleaner, excellent nozzles to it. Shipping mega.
Delivery 4 days to Postamat. Everything came as a description. Minus that the flat nozzle is completely plastic, there is no rag lining to better collect dust and dirt. And so the vacuum cleaner is excellent, I recommend.
Gude is strong. For easy pinching., Compact, not dugely important. Priishov packing at firmov carton box biologo koloru, type of suitcase. Dodatkovo bought a thin fliselin for masks, a shield of narizati for zachistu Philtra. I took for the cottage a 3-minute drink and all-around flies to clean. I think it's good for a child. I'm selling it. Time!
Very very good quality fast delivery in 4 days it's my second order always satisfied
Good packaging & received on schedule! Though I’ve yet to test but I believe it works well. Thank you Seller
Excellent Product, arrived super fast, in 6 days. The size is very good for the proposal, is a portable very complete. Has a cool suction, nothing really strong but for small dirt, everyday dirt, Cookie, wafer, hair, hair, this dirt sujeirinha everyday that does not have pass the cleaner more powerful with high frequency, is excellent. Worth every penny, store sent super fast, are.
Hello, the goods were sent immediately, delivery to Syktyvkar 6 days, delivered to the store Pyaterochka near the house, which is very convenient, the packing is good, the quality. The other day I will try to vacuum the car, after unwriting.
The vacuum cleaner is quite powerful for its size in Irkutsk came for 14 days to everyone is happy.
The vacuum cleaner came safe and sound. Plaid on the couch vacuum, a high chair for feeding from crumbs removed. The TV cabinet was cleaned from dust. Satisfied, normally sucks.
Frankly super mini vacuum cleaner that sucks well and does its taff well now have with the time if you go on and battery level if it holds but for now it goes great and I really advise it
Came in 3 days. Shipping Courier ксэ. Brought home. Packing in carton. Included: пылик, 3 Nozzle (crevice, brush crevice nozzle, broad tip), charging cable USB typea on dc5.5x2.5 length 1 meter. This cable is built in board BMS 2s indicating charging process. At the beginning of the red light, after the end of the green. The adapter is not included. When charging consumes current 1 and at a voltage of 5 in. Once the filter Nera put on medical mask, pre-cut its perimeter size 11 X7 cm. Removed the vent. Cover and taped shut side vent. slit. Also replaced 2 Batteries format 18650 LG Hg2 3/h. Standing capacity 2/h. Thank you buyers, who left useful feedback. Surprised button, which works on the return basis. It is always in the press. When отжатии пылик included. Very convenient to vacuum in hard to reach places (keyboard, system unit, frame paintings, seat furniture, web, car, oil cooler, etc. D.).
Second, first saw mother, she liked, gave her…
Well packed, honestly staffed. Suck the dust and debris. Took the car. Проверюсь there unsubscribe again. Thank you for the fast shipment!
22.3.5 order 22.3.8 arrival PC fast shipping Manual maintenance simple instruction, simple configuration. Buy one white yuan yuan Work well being, Compact light hairs or screw mounting holes: great for use with negative (Digital hinged head three cotton hair inside red rim)
The vacuum cleaner is not a large manual, came a whole and safe, full set-all in the photo. The button is branded, it is quite normal to suck small crumbs of garbage and dust. Came quickly, I recommend!)
Well, here comes a vacuum cleaner after 1.5 months in Minsk. all as in the picture. Beautiful, small, stylish! Plastic is good. Noise is normal, like a normal vacuum cleaner. Sucks well! Very good! Thought it would be worse. The most important thing for me was to take sand, because. This is the main problem in the auto. So I checked at home on the rug, where enough sand. Picks up! Not from the first passage of course, we need to get there several times. But the dust on the small corners, on the shelves sucks perfectly! I think there will also be a wife around the house to help) there are no animals, so I do not care about the wool, I do not know how it pulls. There will be time, I'll vacuum the car, let's see how much the charge will be enough and how with the quality of cleaning, I'll unsubscribe later. For charging, you need a power supply from the phone for example. The wire is included. At the cost if anyone is afraid of tax you can agree with the store, normal, the contact goes)