SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of citiexpresss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A great thing
8 days to Moscow. Thing, tablet found turbo-charged, boldly, made very well, no smell! Recommended items and store!)
5.1 orders the day arrival Body for power cable for configuration Neat packing diagram Please four key
Very nice and good quality very happy!, highly recommended store
The product corresponds to the description. The parcel came quickly. with the simultaneous connection of several devices, each gives out its number of Ampere.
I received my order defective, I tried to fix it myself, but usb type-c port not working properly, so buyer make 50% refund
Excellent charging. Removed the tee and a bunch of separate devices. Convenient and informative. Recommend
The store sent the goods on time. Tracking before you receive. Bought for use on trips, when you can immediately need to charge several devices at once. With its task copes, but the charge current is small. Would make ampere 16 be I wish I had. Good plastic, looks reliable. In general, the purchase is satisfied. The seller is responsible, did not reduce the protection period after receiving, but patiently expected confirmation. I recommend a charger and a seller. Thank you.
Packed all cool and quality is excellent. I'll use it-then I'll add a review
The parcel to Mariupol came for a month and 20 days. Packing is good, the goods came whole and not damaged. Its functions are performed. Product and store recommend.
Excellent thanks very much just received. I'll get back to you later.
it took only about 3 weeks to come, good service
I charged six devices. The box was hot. I hope that it will not burn in the future)
Everything came in good condition. as if went to the store. definitely recommend.
Delivery to Minsk for 23 days, the track was tracked throughout. The product fully corresponds to the description. Made neatly. Works, as it should. I recommend the store and the store.
It's a normal thing. Everything works. The phone and other devices are charging. Packing is solid. Let's look very modern. I'm happy with the purchase.
It came quickly, it works Super. All is well. Thank you very much. I highly recommend the store and his product
Everything seems to be working, we need to look for a switch on the wire now. Very convenient charging.
The product is still satisfied. High-frequency whistles are not heard under load, but all ports have not yet loaded at the same time. If there are any jambs, I'll add a tip.